LAH Property Marketing
Receptionist
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Department: Front of House
Location: Birmingham
Compensation: £18,883 / year
Description
Corporate Receptionist - part time
£18,883
Central Birmingham
We are looking for an experienced part-time corporate receptionist, who is ready to move into a role with additional event management responsibilities. Working as part of a job share team, you will be based in a fabulous building situated in Birmingham’s bustling commercial district.
You will deliver an exemplary tenant service and visitor experience, understanding the importance of implementing events that help to create a community vibe in a building. You will be immaculately presented and professional with a proven work history in a similar role.
Hours: 8.00am – 6.00pm Wednesday, Thursday, and Friday
Key Responsibilities
- Managing reception
- Manage and take ownership of the reception area to ensure the ambiance reflects the clients’ and tenants’ expectations.
- Responsible for delivering an exceptional meet and greet service that is warm, friendly, and professional.
- Sign in all visitors to the building following appropriate reception processes.
- Develop a good understanding of the local area and maintain a local amenities information file – becoming the ‘go-to person’ for local knowledge and information.
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The building
- Assist the Building Manager with any general administration tasks, as required.
- Triaging of helpdesk maintenance – liaising with contractors to ensure all maintenance and cleaning tickets are acknowledged, actioned, and managed to resolution.
- Submit weekly reports on activity (as required).
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Tenant experience and community engagement
- Work collaboratively with your job share to propose and develop a programme of seasonal events for the employees who work in the building.
- Manage the annual event budget and provide updates to key stakeholders.
- Monitor feedback and participation and be proactive in recommending or tailoring to suit demand.
- Produce a monthly communication enewsletter / posters / email to tenants to promote events and encourage uptake and participation.
- Confident and creative with a good eye for detail and able to produce communications using onsite/branded graphics.
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Skills, Knowledge, and Expertise
- Proven experience in a front-of-house reception role and are ready for a new challenge.
- Personable and proactive with a confident manner and able to deliver impeccable customer service.
- Proactive, self-motivated, and thrive in an environment where you are required to multitask.
- Excellent written / verbal communication skills and able to confidently communicate with key stakeholders.
- Competent Microsoft Office user, with a knowledge of how to use social media apps and Canva.
Benefits
- Contributory pension scheme / life assurance.
- 24 / 7 access to a virtual GP for you and your family.
- Wellbeing resources: digital gym, nutrition planning, wellbeing podcast.
- Financial and legal information support.
- Discounts and deals across multiple businesses.
- Referral programme.
- LAH training academy.
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