University Hospitals of Derby and Burton NHS Foundation Trust
Receptionist
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Urology Receptionist
We are looking to appoint an efficient and enthusiastic receptionist to join our Urology team. You would be responsible for greeting patients and visitors to our busy Urology clinics as well as duties such as dealing with telephone queries and providing some administrative support to our nursing team. You should be patient focused with excellent customer service skills. You will be expected to provide comprehensive clerical and administrative support to the department.
This is a fixed term post for 12 months.
Responsibilities
- Provide an effective face-to-face/telephone reception service to support the delivery of an efficient patient service.
- Register patients on arrival, ensuring all demographic and episode details are recorded on the patient administration system.
- To use the patient administration system and other Trust Applications required supporting the patient’s pathway. Duties include checking and updating patient lists and using IT systems to accurately log all admissions, transfers, and discharges.
- Arrange outpatient clinic appointments for patients where necessary. When appropriate arrange ambulance transport for patients.
- Responsible for dealing with all queries, either via telephone or face-to-face promptly and efficiently to ensure that an accurate and quality information service is provided to the multi-disciplinary team, patients, and their relatives.
- Complete administration tasks, and undertake any typing as required, e.g., Diagnostic reports ensuring continuity of service is maintained – including filing, photocopying, fault reporting, GP and clinic letters, arrangement of patient follow-up appointments, ensuring tests/investigations are correctly completed.
- Takes responsibility to ensure on a daily basis all discharges are completed on the appropriate system in a timely fashion.
- Administration support for Sister/Nurse-in-Charge/Senior Clinician.
- Order and maintain ward supplies as necessary and in accordance with Trust policies.
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Key Facts
- We see on average 4810 OP appointments a day.
- We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
- An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
- Our hospitals admit an average of 195 emergency patients daily.
- Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
- We are one of only 7 Trusts nationally with more than 50 operating theatres.
- We carry out more than 140 elective procedures each working day.
- UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
Application Deadlines
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- Closing date: 16 July 2026
- Interview date: 30 July 2026
About Us
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people, and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.
Our fundamental Values of Compassion, Openness, and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In Return We Will Offer
- Development opportunities, both professional and leadership development.
- On-going support from recruitment to when you join our team and beyond.
- Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes.
Contact Information
For further details / informal visits contact:
- Name: Clare Donovan
- Job title: Deputy General Manager
- Email address: clare.donovan@nhs.net
- Telephone number: 01283 566333
We’d love to hear from you! If you have any questions about the role, team, or working environment, feel free to get in touch for an informal chat. Speaking with us before applying is completely optional, but it can help you decide if this opportunity is the right fit for you.
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