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Receptionist
Receptionist / Facilities Front of House Administrator
About the Role
We’re looking for a professional, welcoming, and organised individual to join our Facilities Management team in our Stevenage Head Office. You’ll be the first point of contact for employees, visitors, suppliers, contractors, and the public—managing front-of-house operations, ensuring exceptional guest experiences, and supporting the smooth running of our front desk.
Right across infrastructure, we’re committed to maintaining, renewing, and reimagining essential services. This is an opportunity to develop and thrive in a fast-paced, client-centric environment that prioritises safety, collaboration, and progress.
Main Responsibilities
Customer & Visitor Facilities
- Provide a warm, professional, and polished welcome to all visitors—front desk greeting, digital sign-in, and escort services based on security protocols.
- Ensure seamless interactions with employees, external contractors, and members of the public by representing M Group’s reputation with confidence and clarity.
- Coordinate introductions to relevant team members, facilitating efficient navigation throughout the building.
Communication & Central Coordination
- Manage telephone lines, including call handling, scheduling, and voicemail management for both incoming and outgoing calls.
- Act as the primary point of contact for employees, vendors, and suppliers, ensuring professional and accurate responses.
- Maintain up-to-date telephone directories and internal contact lists to ensure accessibility and efficiency.
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Mail & Delivery Management
- Receive, sort, and distribute incoming/outgoing mail, including recorded and special deliveries, couriers, and parcels.
- Ensure secure, timely, and organised handling of all physical packages and recordings.
- Monitor and refill franking machine levels to guarantee uninterrupted operational workflows.
Resource Allocation & Coordination
- Book and therefore maintain meeting rooms and workspace allocations using the GoBright system.
- Support the Facilities Coordinator during periods of peak demand, annual leave, or absence to ensure uninterrupted service continuity.
Requirements & Essentials
- Proven experience in a reception, administrative, or customer-facing role.
- Ability to work independently and proactively, managing multiple priorities.
- Exceptional organisational, multitasking, and attention-to-detail skills.
- Full proficiency in Microsoft Office suite (Word, Excel, PowerPoint).
- Confident and comfortable with email and communication platforms such as Outlook and Teams.
- Tech-savvy and adaptable, willing to learn new systems and processes.
Perks & Benefits
We provide a comprehensive benefits package designed to support your well-being, career, and lifestyle, including:
Core Offerings
- Contributory or matched pension scheme
- Access to an online GP service, 24/7
- Employee assistance programme
- My Rewards portal, granting thousands of retail discounts
- Life assurance
- Flexible cycle to work scheme and salary finance options
- Enhanced parental leave policies for maternity, paternity, and adoption
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Unique Opportunities
- Discretionary bonus scheme for high performance
- Generous annual leave package: 25 days + bank holidays
- Formalised reward and recognition programme
- Referral scheme—earn rewards for bringing new talent
Culture & Development
- Join a company committed to diversity, inclusion, and growth through initiatives like our ENABLE inclusion networks.
- Top 100 UK recruiter of army veterans.
- Career growth through programmes, training, and development opportunities for all experience levels, from apprentices to senior roles.
About Our Organisational Culture
Our four corporate values drive our ethos:
- Responsible and ambitious – Delivering essential infrastructure with integrity.
- Open and innovative – Seeking better, improving continuously.
- Together and collaborative – Thriving as a connected team.
- Dedicated to the future – Leading with opportunity and leadership.
As an M Group employee, you’ll contribute to life-enhancing projects while enjoying a supportive, encouraging work environment.
Applications will be processed as soon as possible, and advisory close dates may apply. Shortlisted candidates may also be subject to background, identity, and suitability checks before offer**.
Ready to make us your next step? Join our exceptional team.
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