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What This Job Involves
- Meet & greet all those entering the building in a warm, professional, and polite manner
- Answer incoming phone line and direct calls internally where possible
- Maintain confidentiality of all appropriate communications and documentation
- Assist with training existing staff and new hires
- Record and enter data for guests / contractors attending site
- General tasks as assigned by Office Manager
- Managing people signing in, and giving out security passes
- Be flexible and understand that your role will include covering other reception staff while they are on annual leave or sickness
- Maintaining the Security and Health & Safety expectations of JLL and the client
- Be able to complete the required training of JLL and the client
- Take in post and deliveries, and make contact with the relevant people to collect
- Taxi bookings
- Keep the reception area tidy at all times
- Professional and bubbly attitude and appearance
- 25 hours per week, Monday-Friday 08:00-13:00
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Client and Customer Satisfaction
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- Service Quality and Delivery – did we deliver what we promised on time with minimal impact on business continuity
- Good communication – responsive to the requirements and changes
- Deliver ‘best in class’ Customer Service and Satisfaction
- Embrace and utilize technology to capture and facilitate improvements
- Develop and maintain excellent client relationship based on open and honest communication
- Maintain regular contact with Office Manager, consult on key decisions and advise of incidents, escalation, and complaints
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Skills
Communication
Customer Service
Data Entry
Confidentiality
Training
Security Management
Health & Safety
Reception Management
Professionalism
Flexibility
Technology Utilization
Relationship Management
Problem Solving
Time Management
Organizational Skills
Tidy Workspace
Location