Barons Eden - Hotel and Spa Collection
Receptionist
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Receptionist
Receptionist
Location: Eden Hall Day Spa, Nottinghamshire
About Us
Eden Hall is an award-winning luxury destination spa, set within 15 acres of beautifully landscaped Nottinghamshire countryside. Known for its refined design, exceptional service, and immersive wellness experiences, Eden Hall offers guests an elegant escape where every detail is thoughtfully considered. As part of the Hiddenwell collection, we are committed to excellence, craftsmanship, and creating memorable moments, delivered by passionate people in a sophisticated and inspiring environment.
At Eden Hall, we create exceptional experiences for our guests—and that starts with how we treat our people. We believe happy, supported teams deliver the best service and work hard to make Eden Hall a place where you can grow, thrive, and feel proud of what you do.
The Role
To maintain the highest standards in the day-to-day operation of the Front of House department, ensuring the consistent delivery of high-quality guest services, excellent guest relations, and professional contact with all visitors to Eden Hall Day Spa.
Key Responsibilities
- Providing a warm, professional, and confidential guest experience at all times
- Managing guest and member check-ins and check-outs efficiently, following standard procedures
- Acting as the first point of contact for enquiries, in person, by phone, and email
- Confidently using the booking system to manage reservations and daily administration
- Sharing expert knowledge of spa facilities, treatments, and packages to enhance each visit
- Promoting and upselling spa services in a natural, guest-focused way
- Handling guest feedback and complaints calmly and professionally, escalating when required
- Ensuring Front of House areas are fully staffed, organised, and ready for arrivals and departures
- Supporting smooth daily operations, including end-of-day reporting, stock tasks, and logging requests
- Working collaboratively across departments, providing cover and support when needed
- Contributing ideas to continuously improve service standards and guest experience
- Maintaining excellent standards of cleanliness, hygiene, and presentation
- Following all Health & Safety, Fire, First Aid, and COSHH procedures
- Ensuring Front of House operations meet company and legal requirements
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Personal Specification
Required:
- Previous guest-facing experience
- Excellent communication and interpersonal skills
- Ability to remain professional, friendly, and approachable
- Strong attention to detail and accuracy
- Proven ability to follow procedures and maintain confidentiality
- Sales-focused approach with confidence in promoting services and products
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Desirable (not essential):
- Previous experience in reception, hospitality, or customer service
Additional Information
- 1x Full-Time position available – 37.5 hours per week
- Working 5 out of 7 days per week
- Shift patterns:
- 0630–1430 hrs
- 0700–1500 hrs
- 1115–1915 hrs
- 1430–2230 hrs (Shifts are scheduled across the week, including weekends, and operate on a rolling rota basis.)
Why Join Us?
- Competitive rate of pay
- Complimentary use of leisure and spa facilities
- Staff canteen with daily lunch options
- 30% off overnight stays and spa days
- 30% discount on food and drink
- Employer workplace pension contribution
- Excellent induction and training programme
- Perkbox online benefits and discounts
- Refer-a-Friend scheme
- Free parking
- Opportunities for professional development and career advancement
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