Serco Leisure Operating Limited
Receptionist
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Receptionist
Location: Bisham Abbey, Marlow, SL7 1RR
Salary: £26,437.00 per annum, plus excellent benefits
Schedule: Full time 40 hours per week flexible to cover various shift patterns including Monday-Sunday, early shift Mon- Fri is 6am-2.30pm, late shift Mon-Fri is 12.30pm-9pm, early shift Sat-Sun is 7am-1pm, late shift Sat-Sun is 1pm-7pm.
Ready to impact a better future?
As a Receptionist in our Serco Leisure team, you’ll be the welcoming face of Bisham Abbey, helping customers, visitors and partners have a positive experience from the moment they arrive. You’ll provide outstanding customer service while supporting the smooth day-to-day operation of the centre and Hybrid workspace.
Our work touches lives by creating welcoming spaces where people can connect, work, train and achieve their goals. In this role, you'll help create a positive impact on communities by ensuring visitors receive excellent service, facilities are well maintained, and every interaction reflects our values of trust, care and pride.
What you’ll do as a Receptionist
- Welcome visitors, customers and guests, providing a friendly and professional first impression.
- Answer and direct telephone and email enquiries promptly and accurately.
- Take bookings, process payments and support customers throughout their journey.
- Promote centre services, facilities and special offers to help grow participation and business opportunities.
- Support the operation of the Hybrid workspace, including room setup, customer sign-in processes and daily facility checks.
- Carry out administrative tasks and work closely with colleagues, event organisers, catering teams and facilities management to ensure services run smoothly.
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Does this sound like you?
- Excellent customer service and communication skills with the ability to build positive relationships.
- Friendly, approachable and committed to helping customers and colleagues.
- Strong organisational and time management skills with attention to detail.
- Able to use initiative, solve problems and remain calm when dealing with enquiries or unexpected situations.
- Flexible and reliable, with the ability to work a varied shift pattern including weekends and bank holidays.
What we offer
- 20 days, 21 days after 1 years’ service + bank hols
- Up to 6% contributory pension scheme
- Free Gym membership
- Staff meal, physio discounts
- Serco discounts which include cinema, merlin entertainment, online shopping, mobile phone plans and leisure centre memberships.
- Interesting, varied, and enjoyable work
- A company that recognises your contribution
- All Leisure Benefits - Trust and Serco Leisure Employee Benefits
- colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.
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A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.
Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).
For support with your application, please contact recruitmentuk@serco.com.
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