Hilton Edinburgh Carlton
Receptionist
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Receptionist
Job Ref: AM15548
Role: Receptionist (Maternity Cover)
Location: Hilton Edinburgh Carlton, Edinburgh Branch: Hilton Edinburgh Carlton Salary & Benefits: Competitive Contract: Fixed Term, Full Time (40 hours per week) Closing Date: 24/07/2026 Posted Date: 24/06/2026
About the Role
We are seeking a passionate and eager-to-learn Receptionist (maternity cover) to join our vibrant team! If you love delivering exceptional guest experiences and thrive in a fast-paced environment, this opportunity is perfect for you.
The Person
The ideal candidate will be:
- Energetic and eager to learn
- Future-focused with a customer-first mindset – someone who makes guests feel amazing!
- A true team player who loves contributing to a welcoming atmosphere
- Well-organised and proficient with IT systems
- Resilient under pressure, able to remain calm and professional in busy moments
Your Responsibilities
Your role will include:
- Delivering a seamless guest journey: From Check-In to Check-Out, ensuring hospitality standards shine at every interaction
- Resolving guest queries efficiently while maintaining service excellence
- Promoting hotel offerings with a confident upselling approach (mastering room types, rates, packages and hotel services)
- Maximising room occupancy and fostering a positive customer experience
- Ensuring full compliance with security protocols, fire safety regulations and health & safety requirements
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Why Join Us?
Benefits include:
- Group-wide discounts on food, drink and stays
- Career development, from training to clear progression paths
- Special offers for friends & family
- Employee Assistance Program – support when you need it
- Free Leisure Club access (where applicable)
- Recognition programmes, including Long Service Awards
- Refer-a-Friend Bonus
- Annual staff social events
- Free parking (where available)
- Free duty meals
- Professional uniform provided
More About Our Hotel
Nestled within a historic Victorian building and overlooking the Royal Mile, our modern hotel features:
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- Stylish rooms with workspaces, TVs, mini-fridges and free WiFi (indoor and balcony views of Arthur’s Seat on select floors)
- Fine dining options, including a chic grill restaurant and trendy cocktail bar
- Fitness suite and 7 premium meeting spaces (including a stunning ballroom with city views, seating up to 300 guests)
- An exciting location: Just 3 minutes’ walk from Waverley Station, with Edinburgh Castle a 9-minute stroll away
About Klarent Hospitality
Managed by Klarent Hospitality, our hotels are designed to inspire leadership, celebrate diversity and foster friendly work environments.
We’re committed to:
- Nurturing talent through unique learning experiences
- Investing in superior performance growth
- Creating a ** Sưsmalld welcoming workplace** for people of all backgrounds
Visit klarenthospitality.com to learn more.
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