Oxford University Hospitals NHS Foundation Trust
Receptionist
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About the Role
We are seeking a friendly, motivated and highly organised Receptionist to join our Renal and Transplant Outpatients team at Oxford University Hospitals. This is an excellent opportunity for someone who thrives in a busy patient-facing environment and is committed to delivering outstanding customer service.
As the first point of contact for patients, carers and visitors, you will play a key role in ensuring clinics run smoothly and that every patient receives a safe, welcoming and positive experience.
Key Responsibilities
- Checking patients in and out of clinic
- Responding to telephone and face-to-face enquiries
- Preparing clinic lists and paperwork
- Maintaining an organised and professional reception area
- Working closely with nurses, doctors and administrative colleagues to support patient flow, manage appointment queries, arrange patient transport or interpreters when required, and scan correspondence into electronic patient records
- Handling emails and PowerChart messages, ensuring information is actioned in a timely and accurate manner
Essential Skills and Experience
- Excellent communication and customer-service skills
- Ability to work independently using initiative
- Confidence with computer systems
- Ability to remain calm and supportive in a fast-paced environment
- Commitment to the Trust value of Compassionate Excellence
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Additional Duties
- Providing a welcoming, professional reception service for patients, carers and visitors
- Checking patients in/out, confirming demographics and preparing daily clinic lists
- Supporting safe patient flow by liaising with nursing and medical teams and escalating delays
- Booking, amending and cancelling appointments in line with Trust policies and RTT rules
- Arranging patient transport or interpreters when required
- Preparing outcome forms, labels and clinic paperwork accurately
- Using EPR/PowerChart to update records, action tasks and manage messages
- Uploading correspondence using Scanit and maintaining accurate electronic records
- Handling telephone and email enquiries, providing reassurance, clear information and guidance
- Maintaining confidentiality and ensuring the reception area meets information governance standards
- Working independently, using initiative, and supporting general administrative duties as needed
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About Us
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family.
Watch how we set out to deliver compassionate excellence via the OUH YouTube channel
Contact
For further details / informal visits contact:
- Name: Kerry Proper
- Job title: Elective Access Team Leader
- Email address: Kerry.Proper@ouh.nhs.uk
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