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Job Title
This is a 12 month Fixed Term Contract - 10 hours per week working 2 shifts across mornings, evening and weekends.
About the Role
We develop and run villages with the wow factor that enhance the lives of our owners, their family and their friends. Through our three brands, Audley Villages, Elysian Residences, and Mayfield Villages, we offer stylish apartments and houses complete with the best facilities from bistros and bars, to health clubs and swimming pools. And, of course, exceptional service throughout. What's more, through our dedicated care teams, we provide owners as well as customers out in the local community with the support they need to remain independent. It's retirement, but not as the UK has known it.
As our Receptionist, you will be responsible for ensuring the highest quality of service is provided to all Audley customers. This role is highly customer-centered and involves regular and diverse communication with both colleagues and owners.
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The focus is on providing a warm and friendly service and setting a great example for our warm, empathetic, and efficient team. You’ll also have the opportunity to be involved in the creation and running of regular hospitality events at the village.
The Ideal Candidate
- Experience in taking reservations and handling business enquiries in a courteous and friendly manner.
- Ability to effectively manage and help resolve any complaints or issues.
- Ability to delegate duties to junior colleagues, enabling them to develop within their role.
- To be fully aware of all events planned and be able to advise.
- To have a good working knowledge of the local area and facilities available offsite.
- Be hands-on and have a flexible approach to daily duties and shift patterns.
- Be punctual and promote team spirit.
- Warm, professional, and empathetic.
In Return You Will Receive
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- Work-life balance
- Competitive salary
- Company pension scheme, with a 5% company contribution
- 28 days holiday (inclusive bank holidays)
- 50% discount on food and drinks at all of our restaurants nationwide
- Guest suites at staff rates at all of our luxury villages nationwide
- Excellent learning and development opportunities
- Free membership to our employee discount portal with access to discounts at all major retailers.
- Free membership to our Healthcare Cash Plan Scheme
- Refer a friend bonus scheme
- Free uniform and a lot more…
Equal Opportunity Employer
AEM Living is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also ‘DE&I policy/statement’.
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