Crisis
Receptionist/ Administrator
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Receptionist/ Administrator
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy to end homelessness. We know it is not inevitable. We know together we can end it.
Location
Crisis Skylight Edinburgh Cranston House, 271 Canongate, EH8 8BQ
Note: This is an onsite role.
Salary: £30,818 per annum
Receptionist/Administrator – Edinburgh Skylight
About the Role
We have an exciting opportunity to join our Edinburgh Skylight team as a Receptionist/Administrator. Your role will be essential in supporting people experiencing homelessness by welcoming them and initiating the process of ending their homelessness.
Key responsibilities include:
- Providing the first point of welcome to individuals seeking advice and assistance, offering support and guidance.
- Assisting the team in managing a fast-paced environment, engaging with a diverse range of people including:
- New members of Skylight
- Existing members
- Staff
- Crisis volunteers
- Visitors
- Offering administrative support to ensure smooth operations in a service that responds quickly to newly homeless individuals.
- Carrying out reception and housekeeping functions, including:
- Maintenance of the customer service environment
- Facilities management at Cranston House
- Operating onsite with no homeworking options available.
About You
To excel in this role, you will bring the following qualities and experience:
Essential Skills & Qualities
- High degree of organisation and experience in a reception or administrative support role.
- Strong customer service skills, ensuring a consistent high standard of support.
- An understanding of the experiences and challenges faced by people experiencing homelessness.
- Resilience and adaptability when dealing with challenging situations, diverse needs, and individuals.
- Outcomes-focused mindset, ensuring positive resolutions through calm, professional, and confident communication.
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- Excellent interpersonal and communication skills (both verbal and written), able to engage effectively with:
- Homeless populations and socially excluded individuals.
- Team members across various functions.
- Collaboration skills to work cohesively within the team, while being a first-point contact for many individuals.
- A friendly approach, enjoyment in assisting others, and willingness to learn about Crisis’s work and the building’s activities.
Scheda screen
For further details, please review the comprehensive Job Pack, linked below. We recognise that lengthy requirements may feel daunting, but if you have relevant examples to address our screening questions, we encourage you to apply regardless of minor gaps.
Diversity & Inclusion
At Crisis, we prioritise diversity as a organisational strength. We work actively to build a team that reflects the communities we serve, ensuring everyone can thrive and contribute fully.
We are particularly excited by applications from individuals with:
- Lived experience of homelessness
- Marginalised backgrounds
- Representation from underrepresented groups
Working at Crisis
At the heart of our work are our core values:
- Bold
- Impactful
- Collaborative
- Equitable
-Inspiring positive, driven work environments, collaborative teams, and driving policy impact to end homelessness.
We value our team’s dedication in:
- Lobbying for just policymaking
- Delivering transformative services
- Building supportive communities
Benefits Package
As part of the Crisis team, you’ll have access to a comprehensive benefits suite, including:
- Competitive salary with fixed pay for equity (no negotiation at offer stage).
- Interest-free loans for:
- Season ticket travel
- Cycle-to-work schemes
- Tenancy deposits
- Pension scheme with employer contribution of 8.5%
- 28 days annual leave (pro rata), escalating to 31 days after qualifying service + optional purchase of 10 additional days.
- Enhanced parental support:
- Maternity
- Paternity
- Shared parental leave
- Adoption leave
- Wellbeing leave with flexible use
- Additional benefits available on-site
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Professional development Elite career progression opportunities supported by:
- Continued team development
- Access to staff diversity networks
- Inclusive environments to build professional growth while aligning with Crisis’s mission.
How to Apply
Closing Date: Sunday, 19th July 2026 (23:59)
Location: In-person interview at Crisis Skylight Edinburgh on Wednesday, 29th July 2026
Application Process To apply:
- Click "Apply for Job" and ensure your submission includes work history and relevant responses to our questions.
- Remember no CVs are required—our screening is entirely anonymised for fairness.
- Two randomly selected staff members assess all applications whichever criteria meet the roles' standards.
Commitment to Equality, Diversity, and Inclusion We make adjustments to ensure accessibility throughout the recruitment process. Please email jobs@crisis.org.uk to arrange accommodations.
For further information, visit:
- Our Website
- Social media:
Registered Charity Numbers
- England & Wales: 1082947
- Scotland: SC040094
Please view these guidelines when completing your application to confirm context.
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