Rapport Guest Services
Receptionist and Hospitality Assistant
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Receptionist and Hospitality Assistant
We are on the lookout for a Receptionist and Hospitality Assistant to join our amazing Rapport team, predominantly based near Monument and Liverpool Street stations. You will be working within a prestigious law firm, where guest services are more than just a smile—they are essential to the experience.
You will be the face of the company, making sure every guest and partner feels welcomed, valued, and looked after with outstanding care, every time.
Thus is a role for someone who brings energy, professionalism, and a warm approach to every interaction. You will be part of a supportive team of 2, where collaboration is second nature, laughter is part of the daily soundtrack, and everyone is encouraged to bring their best self to work. If you thrive in a positive, people-first environment, we want to hear from you!
Type of Contract
Full-time, Permanent
Hours
- 40 per week
- Monday–Friday
- Shift rota basis between 7 AM and 9 PM
What Will You Get?
✅ Financial freedom
- Exclusive travel and grocery discounts
- Life assurance and cash rewards
- Complimentary snacks whilst on duty
✅ Future security
- Benefit from a contributory pension scheme for a stable financial tomorrow
✅ Health and wellbeing
- Access to wellness programs
- Employee Assistance Programme, and digital GP services
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✅ Career growth
- Endless learning and development opportunities
✅ Recognition & celebration
- Spotlight your peers through WOW Awards for exceptional contributions
✅ Community impact
- Take one paid day off annually to support a cause you are passionate about!
Main Responsibilities
- Greet clients and visitors with warmth and professionalism
- Escort guests to meeting rooms and assist with coats, luggage, and comfort
- Support bookings, guest requests, and meeting room coordination
- Help set up and clear down rooms for meetings and events
- Provide hospitality support, including catering and event setup
- Answer phone calls and manage inboxes with clarity and confidence
- Be a proactive, present member of a high-performing reception team
- Be flexible and adaptable when dealing with ad-hoc duties and potential shift/location changes
About The Ideal Candidate
- Share Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
- Available to travel across London and within the M25 (depending on Network Team needs)
- Confident handling multiple requests with calm and grace
- Enjoy working in a fast-paced environment and managing multiple tasks with ease
- Show flexibility and pride in supporting guests and colleagues
- Bring a bright, positive, can-do attitude to every shift
- Be a true team player who thrives on collaboration and solutions
- Comfortable engaging with stakeholders of all levels
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About Us
For over 10 years, Rapport Guest Services has enriched the lives of guests through Friendly Service. As an award-winning company, part of Compass Group UK&I, we combine a people-first culture with outstanding service standards.
Our dedication to inclusion, wellbeing, and creating opportunities ensures our people can thrive.
We are a Disability Confident Employer and actively look to create meaningful roles for individuals with additional needs.
For more information and details on our values, visit www.rapportservice.com.
PLEASE NOTE: Rapport job adverts attract high application volumes—we do review all applications, but due to this volume, we recommend applying for only one role at a time. Be sure the role you apply for best matches your experience and expectations. Don’t forget to check your inbox and junk/spam folders for our response to your application.
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