Receptionist Role

The receptionist is the first point of contact for patients and visitors attending the practice. The postholder will provide a professional, friendly, and efficient reception service, ensuring patients receive excellent customer care while supporting the smooth day-to-day operation of the practice.

What you'll do at work

• Greet patients, visitors, and healthcare professionals.
• Answer telephone calls promptly and direct enquiries appropriately.
• Manage patient appointments using the clinical system.
• Check patients in for appointments and notify clinicians of patient arrivals when required.
• Deal with patient enquiries both face-to-face and via telephone.
• Signpost patients to appropriate services.
• Provide a high standard of customer service.
• Communicate sensitively and effectively.
• Respond appropriately to vulnerable or distressed patients.
• Manage concerns at first point of contact and escalate where necessary.
• Maintain strict confidentiality.
• Comply with GDPR and practice policies.
• Always ensure secure handling of patient information.
• Complete mandatory Information Governance training.
• Comply with health and safety policies.
• Report hazards and incidents promptly.
• Maintain a safe and tidy reception environment.
• Work collaboratively with clinical and administrative staff.
• Attend meetings and training sessions.
• Provide cover for colleagues during periods of absence where appropriate.
• Support the practice in achieving its objectives and delivering high-quality patient care.