Receptionist Apprentice

As our Receptionist Apprentice, you will be the first point of contact for visitors, colleagues and callers. You’ll learn how to manage a busy reception area while developing strong admin skills to support the team. You'll have one dedicated off the job training day each week to complete your online coaching and learning sessions.

Responsibilities

• Greeting visitors, answering calls, managing the reception inbox and maintaining a welcoming front‑of‑house environment
• Filing, photocopying, scanning and supporting the administrator with day to day office tasks
• General office duties

Requirements

• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
• Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications.
• Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
• Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
• Maintain informative communication during service recovery.