Receptionist Overview

As a Receptionist, you will be the first point of contact for all guests, delivering a warm and professional welcome. You will handle all aspects of guest check-in and check-out, manage bookings, respond to inquiries, and ensure every guest enjoys a seamless, positive experience from arrival to departure.

Receptionist Key Responsibilities

• Greet guests warmly and professionally on arrival.
• Handle check-ins and check-outs efficiently using the hotel’s booking system.
• Manage reservations, telephone calls, and guest queries with accuracy using the hotel’s system.
• Maintain accurate guest records and process payments securely.
• Liaise with housekeeping, reservations, events, and other departments to ensure guest satisfaction.
• Handle guest complaints or issues calmly and professionally, escalating when necessary.
• Always maintain a clean and presentable reception area.
• Assist with administrative tasks as required by the Front Office Manager.