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Hotel Receptionist – The Odney Hotel, Cookham
About The Role
As a Hotel Receptionist at one of our stunning Partnership hotels, you'll play a crucial role in managing reception duties while working as part of a dedicated team. Your job is to ensure guests receive a first-class experience while handling essential administration tasks for the hotel and its Partners.
The Odney Hotel is a unique, John Lewis Partnership-owned hotel situated on 130 acres beside the River Thames in Cookham, Berkshire. Known for its charm and character, the property offers refined luxury accompanied by rich history.
Guests can enjoy staying in one of five beautiful period homes, each preserving its original style, with access to stunning grounds including:
- Private river frontage
- Water gardens
- Swimming pool and sports facilities
- Iconic landmark Lullebrook Manor, legendary as the inspirational site for The Wind In The Willows
- Relaxation on the terrace with afternoon tea, cocktails in the bar, or river views over dinner
Key Responsibilities
This role combines variety with essential day-to-day tasks, including:
- Managing hotel bookings, spa treatments, and activities (varies by location)
- Serving as the primary guest contact point, handling check-in/check-out procedures and resolving queries/complaints efficiently
- Embracing the opportunity to upsell memberships, events, and Partners’ services to enhance guest satisfaction
- Ensuring every guest enjoys a exceptional stay through dedicated, professional service
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Essential Requirements
To thrive in this position, you should possess:
- Proven experience in customer-facing roles, especially within hospitality or customer service
- Strong numeracy skills and proficiency in computer software applications
- Excellent organisational ability capable of managing multitasking while engaging constructively with all levels of stakeholders
Desirable qualifications for greater relevance:
- Any experience or knowledge of hotel operations will be advantageous
About The Partnership
We are the largest employee-owned business in the UK, proudly home to beloved brands like John Lewis and Waitrose. Here, employees aren’t just working—they are active Partners, united by purpose to build a happier world.
We’re dedicated to ** being the best in retail**—innovating, adapting, and transforming to deliver exceptional prices, quality, and service in John Lewis, alongside passion for food lovers in Waitrose.
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Our Principles
- Shared ownership: Together, we collectively drive success through transparency.
- Kindness and respect: upholding mutual empathy and collaboration amid challenges and achievements.
- Belonging: fostering an inclusive environment where everyone can thrive as their true selves.
By owning responsibility, together we make the Partnership a place where each voice matters.
Key Information Points
All Partners are encouraged to explore and maintain a healthy work-life balance, and our hiring practices support solutions for flexibility including:
- Flexible or compressed hours
- Job-sharing opportunities
- Shorter workweek contracts
Please discuss your preferences with the hiring manager during the interview process.
Vetting Requirements: Note that some roles may require third-party pre-employment vetting (such as DBS checks or enhanced ID screening). You will be informed during recruitment and supported throughout.
Application Urgency Hint: Our partnership may close vacancies rapidly due to high application volume—apply promptly to secure your consideration. If you require a reasonable adjustment during the application process, please contact us as soon as possible.
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