INDECS Consulting Limited
Receptionist
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About INDECS
INDECS is a market-leading, independent insurance consultancy business which focusses on large infrastructure projects in the utilities, energy and power sectors worldwide. We have a team of experts who provide bespoke, independent advice to buyers and lenders, on complex and varied insurance claims, insurance risk management and project finance issues. The company started in 1988 and has grown significantly over the years. INDECS is in an exciting phase of development and growth.
Our core business areas are Claims Consulting, Project Finance - Lenders Insurance Advisory, and Insurance Consulting.
The Role
The Receptionist will assist the Operations Manager and the Head of Client Relations & Operations to ensure that key activities within our Client Lifecycle are met.
Role Outline
This role is a first point of contact for clients and visitors coming into INDECS’ London office and answering incoming switchboard calls. Excellent communication, organisation, and customer service skills are key to the success of this role.
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This role will be office based 5 days a week.
Role Specifics
- Welcome visitors in a friendly and professional manner
- Answer, screen, and forward incoming phone calls
- Manage meeting scheduling and room set up
- Handle incoming and outgoing mail and deliveries
- Maintain a clear and organised reception, and wider office presentation
- Coordinate office access cards for staff and visitors
- Maintain IT inventory
- Assist with administrative tasks such as filing, data entry, and printing
- Collate and send out the Weekly Whereabouts comms
- Coordinate lunchtime CPD seminars and keep CPD records
- Coordinate daily office lunch orders and pick ups, when necessary
- Take Company meeting minutes and distribute company-wide
- Coordinate monthly Company lunches and other internal celebrations with the Executive Assistant
- Support Executive Assistant with quarterly Company socials, annual summer BBQ and annual Christmas party.
- Research and connect with clients and other contacts on LinkedIn
- Update contact database
- Collaborate with the Executive Assistant on creation of company expenses
- Assist with the collation and distribution of annual hourly rate letters
- Timesheet administrative assistance, as applicable
- Complete First Aid training (or refresher training if previously completed), to be an office First Aider
- Assist the Operations Manager with preparation for the annual office audit
- Provide ad hoc cover for the operational side of the Client Relations & Operations team
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This job description is not exhaustive, and you may be asked to carry out additional tasks which are appropriate to your experience, as required.
Candidate Requirements
- Excellent communication skills with clients and team
- Strong planning, organisational and time management skills
- Excellent word processing and IT skills
- Ability to work under pressure and to tight deadlines
Employee Benefits
- Competitive salary
- 25 days annual leave, plus bank holidays
- Annual bonus policy
- Comprehensive employee benefits package
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