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Receptionist
Venue Receptionist – Cardiff, United Kingdom (Permanent, Full-Time)
Our venue Receptionists play a very important role in the team and the daily running of the business, acting as the first and last point of contact for all visitors and staff. This position requires a warm, customer-facing individual who will prioritise claimant wellbeing, manage security, and ensure efficient operation of the venue.
This is a full-time, office-based role (08:00–17:00, Monday to Friday). The role is anticipated to involve:
- 70% front-of-house greeting and customer service
- 30% administrative, systems maintenance, facility management, and H&S responsibilities
Job Title
Receptionist
Your Key Responsibilities
-
Customer Welcome & Engagement
- Meet and greet claimants, companions, and visitors with a warm, professional, and friendly manner
- Direct claimants to assessment areas, ensure comfort, and provide clear guidance
- Answer telephone inquiries; provide directions for public transport (bus routes, train stations, taxis), parking, and local amenities
-
Administrative & Customer Service Duties
- Manage daily appointments via CRM/PRS systems, including rescheduling and noted updates
- Maintain data entry accuracy and keep all systems (CRM, H&S portal CAPSER) updated
- Handle documentation (creating, completing, and uploading to safety compliance systems)
- Order and track stationery/stocks; ensure office supplies are consistently replenished
-
Venue Security & Operational Management
- Open and secure the venue, adhering to daily security protocols
- Door entry validation for all attendees, ensuring only authorised personnel enter
- Maintain health & safety compliance (acts as a site H&S Champion)
- Uphold a high standard of professionalism; keep the venue clean, welcoming, and well-organised
-
Emotional Support & Dispute Resolution
- Liaise with claimants and staff to provide reassurance and direction
- Apply conflict resolution techniques to de-escalate challenges politely
- Offer support when claimants may be distressed or confused
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- Additional Contributions
- System training support for new staff or updates
- Contribute to business development efforts, ensuring customer satisfaction and retention
- Collaborate on **organisational or H&S strategic updates
What We’re Looking For
Essential
- Proven experience as a receptionist or customer service professional with a people-focused approach
- Strong organisational and planning skills (time-bound targets, multitasking, attention to detail)
- IT proficiency: MS Teams, Outlook, Excel, CRM systems, and Microsoft Word
- Skills in conflict resolution and de-escalation in a client-facing environment (face-to-face and telephone)
- Excellent verbal and written communication (ability to adapt tone to delicate or sensitive situations)
- Customer service mentality – approachable, conciliatory, and driven by service excellence
- Willingness to independently prioritise tasks and work without close supervision
- Politeness, attentiveness, and patience with a first-contact role
Desirable (Not Mandatory, but Preferred)
- Experience in a healthcare or DWP-adjacent role (assessments, disability benefits claims, or support work)
- Basic understanding of disability or care sectors would be advantageous
About Health Assessment Advisory Service (HAAS)
The Health Assessment Advisory Service (HAAS), a Capita solution, delivers independent medical assessments on behalf of the Department for Work & Pensions (DWP) and Department for Communities (DfC). Assessments evaluate how conditions or disabilities impact daily lives, helping determine benefit entitlements.
We’re here to make the experience fair, comfortable, and professional for every claimant.
What’s in It for You?
- Annual Salary: £26,227.50
- Holiday: 25 days + 2 extra days, plus extra paid leave option
- Paid Day Out Guaranteed: Choose a day of the year for charity, volunteer work, or relaxation
- Workplace Benefits
- Company pension scheme (auto-enrolled)
- 15 weeks fully paid maternity, adoption, and parental leave
- Paternity pay of two weeks
- Life assurance provision
- Cycle-to-work discount scheme
- Voluntary Perks
- Lifestyle discounts (travel, technology, retail, social events)
- Health & Wellbeing support (Headspace app for employees + up to 5 household members)
- Employee Networking: greater inclusion, diversity & community groups
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Why Join Capita HAAS?
Capita is a people-first employer, committed to: ✅ Customer-first service principles ✅ Innovation and progressive leadership ✅ Equality, diversity, and embedding psychological safety A career with HAAS is one of purpose, continuous learning, and impact
Our vision: "A workplace where everyone is valued, empowered, and connected."
Next Steps
Senior Recruitment is [effectively looking] to hire 1 Receptionist—Permanent Full-Time. Apply now to ** submitting your short application** today! [you may insert ‘Link Here s/Other Text As Per Live Job Portal’].
Equal Opportunities
Capita embraces full equal opportunity for all candidates.
As a Disability Confident and Lead Employer, we actively encourage applications from underrepresented groups, including those with disabilities or requiring thought-out workspace adjustments.
Contact for adjustments during the recruitment process:
- Email: reasonableadjustments@capita.com Call/WhatsApp: +07784 237318 (Direct contact for requests/inquiries).
For general career queries: CPScareers@capita.com.
Location
Hybrid or On-Site (Cardiff Area)
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