Hand Picked Hotels
Receptionist
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Receptionist
Receptionist – Ettington Park Hotel & Spa
Location: Stratford-upon-Avon, Warwickshire, CV37 8BU
Salary: Starting at £13.50 per hour + service charge + outstanding colleague benefits
Job Type: Part-time | Permanent | 24 hours per week
About the Role
Come and join our team at Ettington Park Hotel & Spa, part of Hand Picked Hotels.
You will work in a breathtaking Neo-Gothic masterpiece nestled within 40 acres of parkland and woodland near Stratford-upon-Avon. This four-star luxury retreat blends dramatic architecture and discreet elegance, providing a dynamic environment where every day is unique.
As a Receptionist, you’ll play a key role in delivering exceptional hospitality, ensuring guests experience:
- A warm welcome tailored to their needs
- Personalised service with timeless British charm
- Memorable stays through candlelit fine dining and tranquil stay
The role is ideal if you thrive in a supportive, welcoming environment, love delivering consistent, high-quality service, and want to grow within a professional hospitality setting.
Responsibilities
- Front-of-house excellence: Greet, check in, ensure smooth logistical arrangements for guests, and maintain highly responsive communication.
- Personalising guest experiences: Anticipate needs, offer thoughtful recommendations, and ensure warmth and enjoyment.
- Team collaboration: Work closely with the Front Office team to deliver exceptional, consistent service and elevate guest experiences.
- Operational support: Manage reservations, maintain systems (such as Hotel Management Software) and proactively anticipate guest requirements.
- Weekend coverage: This is a part-time role (24 hours/week), including rotational weekend shifts, depending on demand.
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Skills & Experience
- Proven experience in a Receptionist or Front Office role in a luxury 4- or 5-star hotel (highly desirable).
- Strong customer service orientation and the ability to maintain enthusiasm, warmth, and professionalism under pressure.
- Proficient in hotel reservation systems (preferably Opera PMS) and Microsoft Office platforms.
- Outstanding communicative, interpersonal, and organisational skills.
- A proactive, team-focused attitude with a genuine desire to enhance guest experiences.
What’s in it for you?
Competitive Benefits & Perks
- Starting hourly rate: £13.50/hour, with incremental pay reviews for loyalty and outstanding performance.
- Service charge: A share from the hotel’s dedicated service charge.
- Holiday: 28 days (including bank holidays), increasing to 33 days with tenure.
- Uniform & meals: Provided discreetly during shifts.
- Exclusive Spa Access: (Restrictions apply)
- Free onsite parking.
- Employee Assistance Programme: Wellbeing support 24/7.
- Pension provision and enhanced sick pay/life assurance.
- Discounted shopping: Online platform with savings across high-street brands, food, beauty, and hospitality offerings.
- Staycation perks: Discounts on stays at all Hand Picked Hotels, plus savings on food, drink, spa treatments, and products.
- Career development: Access to in-house training, industry certifications, apprenticeships, and ambitious progression routes.
- Social recognition: Colleague of the Month awards, annual company awards and introducer bonuses for new staff referrals.
- Community & Culture: Regular team events, appreciation gatherings and a valued ethos of inclusivity.
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About Us
Hand Picked Hotels was founded in 2001 by Julia Hands MBE and remains a family-owned business with 21 extraordinary hotels across the UK and Channel Islands. Our unique, individually hand-selected retreats range from inducing countryside retreats to spectacular coastal escapes, all delivering curated luxury stays.
Inspired by quirks of character and place, our four core values of friendship, individuality, community, and care drive us to:
- Elevate guest experiences through unexpected charm.
- Commit to a sustainable approach, with all hotels holding the prestigious Green Tourism accreditation.
- Foster collaboration and excellence as a team.
We’re an equal opportunities employer—if you can live and work in the UK, we’d love to hear from you.
Let’s begin your journey
If you’re eager to collaborate, thrive in splendour, and make lasting impressions, apply now for this passionate role at Ettington Park Hotel & Spa. Your impact will shape unforgettable stays!
Apply today!
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