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Receptionist – York Hospital | Customer Support Role
Permanent contract | Part-time | £25,038 pro rata (16 hours per week) Hours: Monday to Thursday, 16:00–20:00 | Outpatient Reception
About Nuffield Health
As the UK’s largest Healthcare Charity, we strive to enhance the wellbeing of the nation. As the welcoming face of Nuffield Health, you’ll play a vital role in ensuring patients feel supported and comfortable during their visits. If you thrive on exceptional service, have a sensitive approach, and are passionate about helping others, this role could be for you.
The Role
We’re looking for a compassionate, organised Receptionist to support our outpatient team at York Hospital with:
- Delivering high-quality customer service to patients, visitors, and colleagues
- Managing front-of-house duties, including:
- Greeting patients warmly and directing them to appropriate areas (changing/waiting rooms)
- Booking appointments, answering phone enquiries, and handling incoming requests
- Providing clear, empathetic explanations for clinical information or administrative processes
- Administrative tasks, such as:
- Preparing clinical paperwork, referral forms, charge sheets, and terms and conditions
- Ensuring smooth departmental operations through close collaboration with colleagues
- Maintaining episode of care data in electronic systems
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What We’re Looking For
Ideal candidates will have: ✔ Strong communication skills (both verbal and written) with a focus on clarity and empathy ✔ IT proficiency and keyboarding skills for efficient data entry ✔ Experience in healthcare administration or a receptionist role (preferred) ✔ A customer-centric mindset and the ability to de-escalate queries professionally ✔ Reliability for part-time hours, including evenings (Mon–Thu, 4–8pm)
Why Not Join Us?
Our Benefits – Because your wellbeing matters
At Nuffield Health, we believe in caring for our employees as much as our patients. Enjoy:
🔹 Flexitable benefits: A range of rewards including:
- Free gym memberships
- Health assessments and wellness programmes
- Discounts on fitness, retail, and dining partners
- Pension options for long-term security
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Your very own career expert that helps elevate your application to the next level.
🔹 Supportive culture: A positive, collaborative environment where your contributions are valued
🔹 Purpose-driven work: Join a charity dedicated to improving public health, with free or subsidised services for those who need them most
Our Impact
For over 60 years, Nuffield Health has been a leading force in affordable, high-quality healthcare. Our 31 award-winning hospitals, 113 fitness centres, and community clinics are all part of our mission to create a healthier nation.
As a charity, every penny reinvested directly supports:
- Pioneering care improvements
- Social impact programmes for those unable to access standard services
- Accessible healthcare for diverse communities
Key Notes
🚨 Application process: We consider applications as received—apply early to avoid missed opportunities, especially during high-volume periods.
📅 Location: York Hospital (specific address provided upon application)
💼 Start building your future today—apply now to join our inclusive and purpose-driven team!
Nuffield Health. Building a healthier nation.
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