Point A Hotels
Receptionist / Host
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Receptionist / Host
Host (Full-Time) – Point A Edinburgh St. Andrew Square
Location: Edinburgh St. Andrew Square (Opening July 2026) Position: Full-Time Reception-Based Role (210-bedroom hotel)
About Point A
We are defined by the state of mind, not the state of the market. If you’re the kind of person who believes anything is possible, we want you on our team.
Our success comes from innovation and thinking differently; we’re not afraid to challenge industry leaders with our brand, services, and hospitality. We operate with heartfelt integrity—humbly, honestly, and authentically—delivering unforgettable experiences for every guest, regardless of their budget.
Since 2017, this approach has helped Point A Hotels become one of the most successful newcomers in the sector. But we can’t do it alone. We need like-minded people to help us keep building on this success.
The Role
We’re seeking a Host / Reception team member to assist our team while crafting exceptional guest journeys at Point A Edinburgh St. Andrew Square.
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Core responsibilities:
- Deliver unforgettable guest service every day.
- Ensure seamless operations via end-of-shift auditing and reconciliation.
- Support cross-departmental collaboration and shift handovers.
- Use imagination to maximise business potential.
- Drive a culture of excellence in hospitality, positivity, and growth.
Key Requirements
We’re looking for:
- Outstanding customer service skills – proactively solving challenges with empathy.
- Strong experience in reconciliation and banking processes.
- A passion for service—even on challenging shifts.
- Problem-solving agility and ability to multitask.
- Drive and personal development initiative.
- Industry knowledge—sparking inspirational service.
- A right-to-work status in the UK and accessibility to property locations.
What We Offer
- A full-time 40-hour weekly contract.
- Competitive salary: £13.18/hour.
- Queensway Reward & Recognition Scheme (acknowledging top performance).
- Annual Awards Ceremony in London to celebrate excellence.
- A friendly, supportive workplace with meaningful team bonding.
- Career progression across multiple division brands and office roles (including coffee shops).
- 25 days annual leave.
- Friends & Family Rates at all Queensway properties.
- Professional development and personalized growth opportunities.
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About Queensway Group
As a family-owned entrepreneurial business, Queensway invests in real estate, transforming it into cutting-edge hospitality assets.
We operate under strong values—warmth, sincerity, and incomparable service—spanning UK, European, and East African markets. Our portfolio includes brands like Starbucks, KFC, Point A Hotels, and The Sloane Club, while running bespoke properties (residents' clubs, hotels, and cafés).
Our agility ensures we evolve quickly, taking advantage of every opportunity wherever fragmentation and skill meet potential.
Have the passion? Apply with your full CV and contact details!
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