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Join Our Team as a Veterinary Receptionist
Are you ready to put pets first? At CVS Vets, we make pets a priority every day!
We're looking for a dynamic and passionate animal enthusiast to join our team as a Veterinary Receptionist at our Carmarthen vet hospital.
Role Details
- Position: ECC (Emergency and Critical Care) Receptionist
- Location: Carmarthen vet hospital
- Contract: Permanent
- Hours: 16 hours per week
- Shift Pattern: Saturdays and Sundays, 9:00 AM – 5:30 PM
About CVS Vets
Joining a CVS Vets-owned practice is more than just starting a job—it's the beginning of a rewarding career with one of the UK’s leading veterinary groups.
Our mission is clear: to provide the best possible care for animals. With over 500 practices and more than 8,000 devoted professionals, you’ll become part of a supportive community dedicated to putting pets first.
About the Role
Key Responsibilities:
- Manage Communication: Efficiently handle incoming calls and schedule appointments
- Inquiries Resolution: Respond professionally via phone, email, or in-person
- Client Reception: Register new clients and ensure a warm, welcoming experience
- Insurance Management: Process and manage insurance forms accurately
- Medication Distribution: Dispense required medications with precision
- Financial Transactions: Ensure accurate payment processing
- Emotional Support: Provide empathy and reassurance to clients in distress while maintaining professionalism
- System Utilisation: Efficiently organise patient information within our in-house system
- Inter-Practice Communication: Liaise with veterinary teams to address patient needs and concerns
- Debt and Refund Management: Conduct follow-up calls regarding outstanding debts, lost belongings, and refunds
- Client Care: Prioritise excellent service to make every client feel welcome and valued
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Requirements
- Essential: Previous experience as a Receptionist
- Preferred: Previous experience in a veterinary setting
- Resilience in handling emotional situations
- Strong communication skills with genuine empathy
- Exceptional customer service experience, especially with the public
- Positive attitude and superior teamwork ability
- Proficiency in Microsoft Office and database systems
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Our Offer to You
We believe in investing in our staff. Here are some highlights of the benefits we provide:
- Salary: Aligned with the National Minimum Wage
- Annual Leave:
- Five weeks per year (pro-rated)
- + Bank holidays
- Long Service Award: Extra day of leave for every year served (up to 5 additional days)
- Staff Discounts:
- Discounted veterinary bills and care
- Discounted health plans via Animed Direct (pet medicines, products, and food)
- Employee Wellbeing:
- Employee Assistance Programme for confidential support
- Career Development:
- Our Receptionist Careers Pathway offers structured training programs to help you grow in your role
CVS is committed to an inclusive workplace where diversity is celebrated, and every team member is empowered to thrive.
Ready to Join?
We're excited to welcome passionate and skilled candidates—but please note: we can only accept applications from those with the Right to Work in the UK. Sadly, we offer no visa sponsorship for clinical roles.
Click the ‘Apply Now’ button to start your journey with us!
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