Optical Express
Receptionist
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Job Title: Receptionist/Patient Advisor
Post Details
- Hours: Full time, 40 hours per week
- Location: Harley Street, London
- Salary: £27,000 – £28,000
About Optical Express
At Optical Express, we pride ourselves on delivering exceptional patient care, achieving outstanding clinical outcomes, and investing in our people and leading-edge technology. Our team thrives through collaboration, mutual respect and a shared commitment to excellence, trust, and integrity.
Our dedication extends beyond our practice to our communities, supported by our charitable and environmental projects. At its heart, our mission is rooted in doing what’s right for our patients, our colleagues, the wider community, and our planet.
At Optical Express, a career is fulfilling, fun, and rewarding. Employees benefit from:
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- State-of-the-art, modern working environments
- 33 days’ annual leave*
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eyewear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
The Role
As our Receptionist/Patient Advisor, your role is to ensure every patient feels like a superstar from the moment they step into our clinics. You’ll often be the first professional they meet, so your day-to-day responsibilities include:
- Building and maintaining strong relationships with patients, including pre- and post-treatment communication
- Assisting during patient consultations
- Scanning patients’ eyes using state-of-the-art equipment as part of comprehensive health checks
- Guiding patients through health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment dates
- Presenting and discussing financial options
- Accurately maintaining and updating patient records
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Requirements
Ideal candidates will possess:
- A passion for providing world-class customer service
- Strong organisational skills
- The ability to communicate clearly and articulately with a diverse range of people
- Motivation and drive to excel in their role
If you believe these qualities and experiences match yours, we’d love to hear from you!
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