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Receptionist
About the Old Course Hotel
At the heart of the world’s greatest golfing destination, the Old Course Hotel is an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times.
Part of Kohler Company, the Old Course Hotel is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories.
Why Join Our Team?
With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf, and we are the home of great guest service. People are our passion, and we believe each associate plays a vital role in providing memorable experiences to our guests.
We are a forward-thinking employer committed to The Hoteliers Charter, developing our people, which is why we employ based on personality. We believe all skills can be taught! Throughout your career with us, you will have access to a wide range of training opportunities, with opportunities to progress from within, enabling you to reach your full potential while supported by our committed leadership team.
We love celebrating our associates’ success through our employee reward recognition schemes which encompass our ‘HOME’ ethos, including the Associate of the Month award.
Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with:
- A competitive salary
- Company pension scheme
- Free onsite car parking
- Meals whilst on duty
- 24/7 access to our employee assistance programme and FREE fitness access
Our benefits don’t stop there: during your spare time, we also offer superb discounts in our restaurants, shops, spa, and room rates, giving you the opportunity to enjoy the many luxuries the Old Course Hotel has to offer and experience 5-star service firsthand.
A career at the Old Course Hotel—what’s not to love? (All benefits subject to availability)
About the Role
An exciting fixed-term contract opportunity has arisen within our Front Desk team for a Receptionist, supporting the team during a period of extended leave and assisting with operations until after The Open 2027.
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Our Receptionists are the face and brand ambassadors of the Old Course Hotel, passionate about providing excellent customer service and looking after our guests—from a warm and cheerful greeting right through to the heartfelt goodbye.
Your responsibilities will include:
- Welcoming our guests with a cheerful and professional greeting.
- Checking guests into the hotel, ensuring they complete their registration card to required legal standards, and taking relevant action to prevent ‘Walk Out’ guests.
- Advising, recommending, and upselling to best satisfy our guests' needs while maximising hotel revenue.
- Explaining in-room facilities and making guests aware of nearest fire exits.
- Recognising guests travelling under loyalty schemes such as Fine Hotel and Resort or iPrefer.
- Greeting guests in a friendly manner and leading their check-out process.
- On check-out, ensuring their stay was satisfactory.
- Providing and explaining their bill and any charges.
- Thanking guests for staying and extending a sincere invitation to return.
Additionally, you will handle:
- Money management: counting and keeping track of floats during/at the end of shifts, ensuring a varied assortment of cash, ordering when applicable, and rectifying any discrepancies.
- Being knowledgeable about the hotel’s history, offerings—including the Kohler Waters Spa, Food & Beverage outlets, Dukes Course—and local attractions, amenities.
- Adhering to all policies and procedures to ensure adherence to code of conduct and no gestures of inappropriate compassion.
Key Requirements
For this role, you will need:
Essential:
- Ability to be well-presented.
- Efficiency, strong administration and organisation skills under pressure.
- Exceptional interpersonal and communication skills, with comfort engaging with a diverse range of people.
- Willingness to go the extra mile.
- Good telephone manner and skills.
- Punctuality with strong time management skills.
- Strong IT capabilities.
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Desirable:
- Previous experience working in a luxury property (desirable).
- Front desk experience (desirable).
Note: Full training will be provided.
Role Details
- Hours: Full-time, 40 hours per week
- Contract Type: Fixed-term, expiring 19th July 2027
- Salary: £27,663.31 per annum
Why You’ll Love Working With Us
At Old Course Hotel, we reward our associates with more than just a standard employee experience. Here are some of the fantastic benefits:
-
Dine On Us – Enjoy free meals and refreshments daily in our complimentary staff canteen, including hot meals, salad bar, tea, coffee & soft drinks.
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Exclusive Resort Perks – Treat yourself with discounts across the resort:
- Geneorous discounts in our award-winning restaurants
- Luxury room stays
- Pro Shop (St Andrews only PGA approved pro shop)
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Kohler Group Benefits – Additional savings across the Kohler family.
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Wellness, Your Way – Gain free access to our on-site Kohler Waters Fitness Centre, featuring:
- Full gym facility
- 20-metre pool
- Sauna and hot tub (Relax, recharge, repeat!)
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Plan Your Future – Complimentary mortgage consultations to help guide you.
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Cycle2Work – Stay active and save money with our friendly scheme, benefiting both you and the planet.
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Perkbox – Access exclusive discounts, rewards and monthly treats through this easy app.
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Get Rewarded – Earn fantastic rewards via our Global Recognition Platform and join our Refer a Friend scheme!
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24/7 Wellbeing Support – Our Employee Assistance Programme offers confidential guidance whenever you need it.
The Old Course Hotel is an equal opportunities employer. We aim to ensure no applicant, employee, or worker is discriminated against on the grounds of protected characteristics.
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