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Receptionist
Receptionist and Facilities Assistant
Salary: £29,500 per annum, plus company benefits Location: Belfast, BT1 3BG Contract: Full Time, Permanent Shifts: 37.5 hours per week, Monday – Friday, 7.5 hours per day (Shifts start between 7:30am and 10am) with 1 unpaid lunch break Work model: Fully onsite
About the Role
Williams Lea seeks a Receptionist and Facilities Assistant to join their dedicated team.
About Williams Lea
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services. They deliver efficient business services at client sites in complex environments—whether onshore, offshore, or at centralised facilities—supporting blue-chip clients across investment banks, law firms, and professional services firms. Their worldwide team of nearly 7,000 employees inspires excellence in operational excellence.
Purpose of the Role
As the first point of contact for clients and visitors, this role ensures a positive, professional first impression while balancing reception and facilities support. The ideal candidate delivers exceptional customer service, prioritises detail, and adapts well to the fast-paced nature of front-of-house environments—making it essential to be calm, confident, multitasking, and personable.
Key Qualities:
- Approachable and good with people
- Highly organized and articulate
- Strong ability to deal with urgency while maintaining professionalism
This is a shift-based role, requiring flexibility to adjust to start times between 7:30am to 10am, Monday–Friday.
Responsibilities
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Reception Duties
- Greet and assist clients and visitors professionally (including security compliance and health & safety checks).
- Escort clients to meeting rooms, offer refreshments, and manage coats/luggage.
- Maintain visitor logs and badging.
- Check meeting rooms at start of the day and between meetings to ensure they meet high client standards.
- Handle external and internal calls, emails, and messages accurately.
Facilities Support
- Proactive visual maintenance of communal areas, cafeterias, staircases, and printers.
- Liaise with the Finance team to manage purchase orders, invoices, and ordering supplies.
- Assist with public relations, event coordinating, and vendor communications.
Administrative Tasks
- Manage travel and accommodation arrangements for visitors.
- Provide PA support (expenses, invoices, coordination, administrative tasks).
- Carry out data entry, order stationery, and maintain stocks.
- Train reception cover team and propose ongoing training needs.
- Handle first aid, fire safety roles, and knowledge of local transport.
Additional Responsibilities
- Work overtime for weekend premises maintenance and events.
- Ensure compliance with Health & Safety policies.
- Liaise with contractors on helpdesk requests and follow up to resolution.
Requirements
Essential Skills & Experience
- Proven reception/facilities experience.
- Fluent written and spoken British English.
- Proficient in email and Microsoft Office packages.
- Hands-on, proactive, and team-oriented attitude.
- Ability to empathise with clients and improve service delivery.
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Preferred Attributes
- Experience with travel arrangements and event coordination.
- Familiarity with transport logistics and local amenities.
Benefits
Williams Lea is committed to employees’ well-being and growth. Benefits include:
Well-Being & Growth
- 25 paid holiday days (pro-rata for part time).
- Referral scheme (recognition & rewards).
Financial & Social Benefits
- Salary sacrifice schemes (retail vouchers via TechScheme for tech appliances or home goods).
- Life Assurance.
- Enhanced private medical and dental insurance.
- Free health assessments.
- Cycle-to-work scheme for commuting.
- Discounted gym memberships.
Company Culture
- Opportunities for career growth and development.
- A global organisation with open, respectful, and inclusive values.
Core Values
Williams Lea upholds: ✅ Integrity ✅ Passion ✅ Teamwork ✅ Success (focusing on continuous improvement).
Equality, Diversity & Inclusion
Williams Lea values diversity and strives to ensure fairness, transparency, and support for all employees.
Archived tasks and exceptional treatment are ensured through policies that protect:
- Age
- Disability
- Gender reassignment
- Pregnancy & healthcare requirements
- Race & Origin
- Religion or belief
- Sexual orientation
If application adjustments are needed (due to disability, accessibility, or interview practices), please contact the team at careersatWL@williamslea.com.
For information, Williams Lea’s Privacy Notice is available here.
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