Arora Group
Receptionist - Maternity Cover
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Receptionist - Maternity Cover
Receptionist – Renaissance London Heathrow
Salary: £26,520 Holiday: 28 days (enhanced after 5 years of service)
More Benefits
Beyond the competitive salary and great holiday package, join a team who really cares for you and your wellbeing:
- Free meals on duty
- Uniform provided and dry-cleaned
- Discounted employee rates for friends and family at Arora Hotels
- Food and beverage discounts
- Christmas gifts and employee parties
- Introduce a friend scheme
- Cycle 2 work scheme
- UK attraction discounts at Merlin Entertainments
- Taste card benefits
- Life assurance scheme
- Wage stream
- Employee assistance programme
- Arora Star employee recognition programme
- Long service recognition award
About Us
Nestled within a purpose-built airport hotel, Renaissance London Heathrow is home to 710 spacious, soundproofed bedrooms, with stunning runway and airport views. With a superb selection of food and beverages outlets and 15 highly-appointed conference rooms (capable of accommodating 600+ delegates), the hotel offers a premium, modern experience.
Hosting a large gym facility, business centre and on-site parking for employees and guests alike, we are a hotel that transforms not just how you travel, but every phase of your stay.
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About the Role
Receptionists are the heartbeat of our guest experience, delivering exceptional hospitality at every interaction. From seamless check-ins to unforgettable service, your warmth and professionalism welcoming each guest.
Key Responsibilities:
✔ Welcome guests with genuine friendliness, warmth, and an insensitive smile
✔ Manage check-in and check-out efficiently and professionally
✔ Guide guests with detailed knowledge of our hotel facilities, services, and local attractions
✔ Handle inquiries, and resolve questions promptly and politely
✔ Collaborate with other hotel departments to ensure smooth, stress-free guest journeys
✔ Answer incoming calls, accurately allocate rooms, and prepare guest billing
Typical Tasks & Duties
- Handling multiple guest requests simultaneously
- Maintaining a fast, seamless check-in/check-out process
- Providing directions, reservations, and local information
- Resolving guest concerns in a calm, professional manner
Requirements & Qualities
To excel as a Receptionist, you should:
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✅ Have exceptionally high standards of service excellence ✅ Excel at organisation with attention to detail ✅ Multitask effortlessly, while remaining composed under pressure
✅ Possess exceptional communication skills with fluent English spoken/written fluency
✅ Appear smart, confident, and professional in all interactions
✅ Be team-oriented, embracing collaboration and supporting colleagues
✅ Maintain an approachable, proactive attitude
✅ Preferred: Previous experience in a 4-star hotel reception role
✅ Preferred: Familiarity with Opera PMS systems
Career Growth at Arora
We are a fast-growing brand, with ambitious expansion plans. Joining Renaissance London Heathrow today could be just the start.
As an Arora Hotels Group employee, you’re investing in a brand recognised for executive-level service and success. From Heathrow to global residences, we continually offer progression and elevation both here at Heathrow and beyond.
Fluent in English is mandatory, along with a grasp of customer service. Your talent and enthusiasm could change the lives of our guests!
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Jessica, London
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