IHG Hotels & Resorts
Receptionist
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Receptionist
Receptionist – Kimpton Charlotte Square (Full-Time)
Salary: £13.20 per hour (equivalent to £27,456.00 salary)
Kimpton Charlotte Square Hotel combines timeless Edinburgh architecture with a fresh, modern luxurious atmosphere. From serene Garden areas, exquisite dining at BABA restaurant, to world-class Spa experiences—we deliver a stay that’s as exceptional as you are.
What’s in it for you?
Join the IHG Hotels & Resorts family and unlock a world of opportunities:
- Lifetime loyalty rewards: Complimentary stay for you+1 upon successful probation, plus generous discounts across our food & beverage outlets, Spa, and Gym at Kimpton and InterContinental Edinburgh The George.
- Career growth: Extensive training, global opportunities, and 2 paid volunteering days per year (if you wish to support a cause).
- WageStream: A financial wellbeing platform to save, track, and access your wages flexibly.
- Workplace wellbeing:
- Meals whilst on duty
- Company sick pay & life insurance
- Mental Health First Aiders on-site
- Employee Assistance Programmes
- Holiday entitlement: 28 days per year (including bank holidays), increasing to 33 days (pro-rated). Plus, enhanced family leave.
- Unparalleled benefits:
- Exclusive global hotel & restaurant discounts (spanning 15,000+ retail and entertainment partners)
- Refer a friend programme with generous rewards
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The Role: Elevate Every Interaction
As our Receptionist, you’ll be the heart of our guests’ stay:
- Exceptional guest experience: Check in and out seamlessly, resolving queries and escalating complaints with warmth and professionalism.
- Loyalty champion: Encourage guests to join the IHG One Rewards programme while personalising their visit.
- Curate moments that matter: Collaborate to create meaningful, memorable experiences tailored to each guest’s needs.
- Autenticity over script: Bring your authentic personality to every interaction—human connection is at the core of Kimpton.
What We’re Looking For
- Passionate service mindset: A can-do attitude with a driving desire to transform guest experiences, from first hello to farewell.
- Genuine warmth: Warmth that radiates, making every visitor feel welcomed and valued.
- Creativity in service: Leverage your intuition to upsell opportunities while focusing on loyalty recruitment.
- Team player: A willingness to go the extra mile and thrive in our supportive, high-energy environment.
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Our Commitment to You
At IHG, we believe in:
✅ Room to Grow: Career development aligned with your goals. ✅ Room to Belong: An inclusive, diverse workplace where you can be fully authentic. ✅ Room to Make a Difference: Empowering you to shape our company’s impact—one guest at a time.
Why Kimpton?
Our mission is simple: To make lives better through heartfelt human connections. Whether you’re a local exploring Edinburgh or a global traveller, achieving sentence you’re the one who turns an overnight stay into an unforgettable adventure.
"Our passion is YOU… come as you are!"
Find Your beat
If you’re a serial creator, someone who marches to their own rhythm, and thrives in a culture that celebrates individuality, then we’d love to meet you.
Apply today to begin your journey—no two receptionists are alike, and so should be your experience at Kimpton.
Important Notes
- Must meet legal UK work requirements.
- Disability Confident Employer: If you require adjustments during the process, we’re honored to provide support.
- Equal Opportunity Employer: IHG values diversity and ensures fair recruitment opportunities for all.
Start crafting exceptional experiences—apply now!
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