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About the Role
This is a great opportunity to take on the next steps in your hospitality career and be part of our hotel reception team at The Duke's Head Hotel, part of Surya Hotels. In a new era in hospitality, make your mark and really drive it forwards, embracing our ‘Ownership with Personality’ values.
Responsibilities
As a Hotel Receptionist, you will be at the heart of our guest experience, supporting the smooth operation of a busy 80 room hotel. We’re looking for a Hotel Receptionist with a positive and calm outlook, a friendly approach, who communicates effectively both verbally and in writing, has great attention to detail and a desire to provide exceptional customer service.
Key Responsibilities:
- Taking reservations
- Dealing with guests’ enquiries and assistance
- Check-ins and check-outs
- Taking payments and maintaining confidentiality of guest information
- Answering calls and emails and ensuring a high level of customer service at all times
- Upselling hotel services such as room upgrades and dining
- Work closely with housekeeping and maintenance to ensure rooms are prepared and guest issues are resolved promptly
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Requirements
To shine as our Hotel Receptionist you should have previous experience of working within a hotel reception and knowledge of hotel reservations systems. You should also have good natural sales ability, an approachable manner, and knowledge of the MS Office suite.
Benefits
In return we offer:
- Access to Employee Assistance Programme – helping our hospitality team through any difficult times 24 hours a day, 7 days a week.
- Stream – we offer the ability to access your wages as you earn them, or save as you earn too!
- Discounts up to 50% on meals and stays across the whole group around the UK
- Development programmes to support you grow into a ‘Hospitality Superstar’ with clear progression pathways, internal promotions and access to apprenticeships
- Bike to work scheme/Bus saving scheme
- Flexible working hours
- Inclusion to tronc scheme – tips!!
- Free on-site parking – site dependent
- AE Pension
- Company events
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About Us
As a Company within Flying Trade Group's family of businesses we own and run 13 hotels and bars throughout East Anglia and Surrey. We're a diverse and dynamic Group, come join us!
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