UKRI
Receptionist | Operations Group | Reception | LMB 2594
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£25,772 to £27,884 per annum (pro rata if part-time)
This role is part-time, 30 hours per week, Monday to Thursday - 8.00am to 1.30pm, Friday - 8.00am to 5.00pm, with some opportunity for overtime.
Overall purpose:
The receptionists support front-of-house functions at the MRC Laboratory of Molecular Biology (LMB) state-of-the-art facility. The role is an integral part of the LMB, being the first point of contact for most people visiting our prestigious institute and providing a professional service to staff, visitors, and contractors.
Main duties/ Key responsibilities:
- Ensuring a professional and effective front-of-house customer service.
- Welcoming and directing visitors and contractors whilst maintaining a professional, organised, and friendly manner.
- Preparing and issuing visitor and contractor badges, ensuring all contractors have a valid contractor passport and have had an induction before they enter the facility.
- Issuing temporary and replacement access control cards to staff, visitors and contractors.
- Managing the switchboard and promptly answering and connecting callers.
- Answering queries and/or redirecting the query to other members of staff as appropriate.
- Receiving and sorting incoming post, special deliveries, and any internal mail.
- Collecting and franking outgoing mail and the administration of other mail services.
- Booking taxis for visitors and staff and maintaining administrative records.
- Being responsible for the booking of pool cars for members of staff upon request and the issuing/receiving of key fobs to vehicles.
- Keeping up-to-date records for post distribution, car, and bicycle registrations.
- Ensuring good communication between reception and security team members.
- Advising/training security in reception duties.
- Selling LMB merchandise upon request.
- Providing cover for periods of colleagues’ holiday/sickness leave for which overtime may be payable.
- Being part of the LMB’s Emergency Response Team.
Working relationships:
This is a hands-on role and involves interactions with staff, visitors and contractors at all levels.
You will report to the Facilities Support Manager.
You will work alongside another receptionist and contracted security staff.
PERSON REQUIREMENTS
Education / qualifications / training required:
- Essential: GCSE, or equivalent, at Grade C or above in English and Maths.
Previous work experience required:
- Essential: Previous experience in a reception role in dealing with customers face to face.
Knowledge and experience:
Communications skills
- Essential: Experience of communicating with colleagues and customers in person and on the telephone.
- Desirable: Experience of dealing with difficult situations in a customer facing setting.
Switchboard
- Essential: Experience of using a switchboard.
- Desirable: Experience of Siemens exchange.
Mailroom experience
- Desirable:
- Experience of using a franking machine and working in a post room.
- Knowledge of postal methods/pricing in order to advise appropriately.
IT skills
- Essential: Basic computer literacy including email, Microsoft Word and Excel.
- Desirable: Experience using databases and dedicated reception software.
Personal skills / behaviours / qualities:
- Essential:
- Ability to work flexibly as part of a team.
- Must have a professional appearance and manner.
- Must be well spoken and articulate.
- Must appear confident and have a calm and helpful approach.
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CORPORATE/LOCAL RESPONSIBILITIES & REQUIREMENTS
You must at all times carry out your responsibilities with due regard to the UKRI:
- Code of Conduct
- Equality, Diversity and Inclusion policy
- Health and Safety policy
- Data Protection policy
Job descriptions should be reviewed on a regular basis and at the annual appraisal. Any changes should be made and agreed between you and your manager.
The above lists are not exhaustive, and you are required to undertake such duties as may reasonably be requested within the scope of the post. All employees are required to act professionally, co-operatively and flexibly in line with the requirements of the post, the MRC and UKRI.
The role holder will be required to have the appropriate level of security screening/vetting required for the role. UKRI reserves the right to run or re-run security clearance as required during the course of employment.
As this job does not fulfil the UK Government minimum salary criterion for obtaining sponsored migrant worker status, we apply for sponsorship for anyone not eligible to work in the UK. At interview, all shortlisted candidates are required to bring with them identification documents and original documents that prove they hold or can obtain the right to work in the UK. You can check your eligibility here: https://www.gov.uk/check-uk-visa/y
UKRI - UK Research and Innovation
UKRI is an organisation that brings together the seven disciplinary research councils, Research England and Innovate UK. Together, we build an independent organisation with a strong voice and vision ensuring the UK maintains its world-leading position in research and innovation.
Supporting some of the world’s most exciting and challenging research projects, we develop and operate some of the most remarkable scientific facilities in the world. We are pushing the frontiers of human knowledge through fundamental research and delivering benefits for UK society and the economy through world-class research, skills and business-led innovation.
More information can be found at www.ukri.org.
Choosing to come to work at UKRI means that you will have access to a whole host of benefits from a defined benefit pension scheme, excellent holiday entitlement, access to employee shopping/travel discounts and salary sacrifice cycle to work scheme. For more details, visit benefits of working for UKRI [https://www.ukri.org/about-us/work-for-us/working-at-ukri/benefits-of-working-for-ukri/].
How we support EDI in the workforce
At UKRI, we believe that everyone has a right to be treated with dignity and respect, and to be provided with equal opportunities to thrive and succeed in an environment that enables them to do so. We also value diversity of thought and experience within inclusive groups, organisations and the wider community. For further information, please visit ‘How we support EDI in the workforce’. [https://www.ukri.org/about-us/work-for-us/edi-in-the-workforce/#contents-list]
Disability Confident Employer
As users of the disability confident scheme, any candidate who opts into the scheme and best meets the essential criteria, will be shortlisted for interview. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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How to apply
Online applications only preferred for this role. Please submit a CV and covering letter which clearly outlines how you fulfil the criteria specified along with your motivation for UKRI and the role. Ensure that the job reference number is included in the filename description of each document uploaded. Note that failure to address the above criteria or submit an application without a covering letter may result in the application not being considered. Assessment will only be based upon the content of your submitted covering letter and CV and not the ‘experience’ section of the application.
UKRI seeks to ensure it creates and maintains a system of openness, fairness and inclusion – a collaborative, trusted environment, which is attractive to and accessible to everyone who is interested in developing their career with us.
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be rejected and internal candidates may be subject to disciplinary action.
As part of the pre-employment checks there is a requirement to undergo Baseline Personnel Security Screening. BPSS is a pre-condition of employment and failure to achieve it may mean that the employment offer is rescinded. UKRI reserves the right to run, or re-run, security clearance as required during the course of employment.
The MRC Laboratory of Molecular Biology (LMB)
The LMB is one of the birthplaces of modern molecular biology and has played an important role in the development of many new techniques, most notably X-ray crystallography of proteins, DNA sequencing and monoclonal antibodies.
The LMB has a clear goal of understanding biological processes at the molecular level, with the ultimate aim of using this knowledge to tackle specific problems in human health and disease. We aim to tackle difficult, long-term problems, which often require investment over many years.
There are four scientific Divisions - Structural Studies, Protein and Nucleic Acid Chemistry, Cell Biology and Neurobiology. However, scientific collaboration between the different Divisions is extensive. Scientists are well supported by excellent scientific facilities and by the LMB Operations Group which maintains the core infrastructure and services of the institute.
Our state-of-the-art laboratory provides an unsurpassed environment for both young and established researchers. Scientists are drawn to the LMB from all over the world, thus creating a lively and international community for the exchange of ideas and technical innovation.
The LMB is a great place to work and progress your career, be it in scientific research or the support functions. The LMB is a unique working environment where our researchers are rewarded by world class innovation and collaboration opportunities that the LMB name brings. The LMB is an excellent place to
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