Nottingham Forest
Receptionist (Part Time)
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Receptionist (16 Hours per Week)
Location: The City Ground, Nottingham, NG2 5FJ
Contract: Full Time (16 hours a week - Monday & Tuesday)
Salary: Please state your expectations within your application
Closing Date: 9th July 2026
About the Role
In this role, you will be responsible for managing the reception area, ensuring a warm greeting for all visitors, enforcing signing-in procedures, and sharing health & safety information. As the first point of contact for many guests, you must embody strong customer service and attention to detail.
Key Responsibilities
- Welcoming and signing in all visitors professionally.
- Handling telephone calls, screening requests, and referring enquiries appropriately.
- Responding to emails and managing reception communications.
- Ensuring security protocols and health & safety compliance at all times.
- Distributing incoming parcels/post effectively.
- Keeping the reception area stocked, presentable, and tidy.
- Monitoring overall cleanliness and maintenance of reception rooms.
- Providing support to internal teams as a point of contact for front-of-house queries.
- Undertaking any additional duties necessary for the role.
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Requirements & Skills
- Previous experience in a front-of-house or administrative environment.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Friendly, professional, and approachable demeanour.
- Ability to adapt and remain flexible in a dynamic environment.
- High-quality, accurate, and efficient work practices.
- Strong written & verbal communication with all colleague levels.
- Self-motivated with a prioritisation mindset.
- Willingness to cover external hours for holidays and absences.
The Perks
- Access to tickets for events at The City Ground.
- Employee Assistance Programme (support services).
- High street & gym discounts.
- Concessionary rates in the Club shop.
- Free on-site parking.
Everything We Stand For
Inclusion & Equality
Nottingham Forest Football Club embraces diversity and equality, striving for an inclusive culture where everyone feels valued. Applications are welcomed from all individuals regardless of:
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- Age
- Disability
- Gender
- Gender reassignment
- Marital or civil partnership status
- Maternity/prognancy leave
- Race
- Religion or belief
- Sexual orientation
We comply with the FA’s Football Leadership Diversity Code and encourage diversity monitoring during recruitment.
Disability Confident Commitment
We actively encourage applications from people with disabilities or long-term health conditions. If adjustments are needed during recruitment, please notify us in your application—this will not affect your chances.
Safeguarding Responsibility
The successful applicant may undergo a DBS check (Disclosure & Barring Service).
- FA Enhanced DBS disclosure is mandatory for all new roles.
- Declared convictions will be assessed on a case-by-case basis.
- Failure to comply with safeguarding policies may lead to job offer withdrawal at any stage.
[Nottingham Forest uses third-party platforms for application tracking. Questions? Contact [HR email].]
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