Freedom Leisure
Receptionist - Part Time - King Alfred Leisure Centre
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Join the Energy at Freedom Leisure – Do Good, Feel Good!
At Freedom Leisure, we're all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it's our people who make the difference.
As one of the UK's leading charitable leisure trusts, we're proud of our mission: Improving Lives Through Leisure. We're here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone—because everyone deserves to feel good. We create spaces where people feel at home, supported, and inspired. If you're passionate about helping others and love creating great experiences, you'll feel right at home with us.
You don't need to be an expert to get started—training and support will be provided. With over 130 centres across England and Wales, there's loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good—one smile at a time.
We're proud to be a workplace where everyone is welcome, valued, and supported. Because when our team reflects the communities we serve, we all grow stronger together.
This is your place—this is where you matter.
About the Role
We are looking for an enthusiastic, approachable, and customer-focused Receptionist to join our front-of-house team. In this dual role, you'll be the first point of contact for our customers, providing a warm welcome at reception. If you enjoy working with people and thrive in a fast-paced environment, we'd love to hear from you.
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Key Responsibilities
Customer Service & Reception
- Welcome all visitors with a smile in a friendly and professional manner
- Handle enquiries, bookings, and memberships face-to-face, online, and by phone
- Accurately operate booking, till, and membership systems
- Provide up-to-date information on centre facilities, classes, and promotions
- Maintain a tidy, inviting reception area and ensure high standards of presentation
Teamwork & Operational Support
- Work as part of a collaborative, multi-skilled team
- Support the delivery of events and activities within the centre
- Follow Freedom Leisure’s policies on safeguarding, health & safety, and customer care
- Participate in training and professional development
Please note: If a high volume of suitable applications is received, we may close this vacancy earlier than advertised. Early applications are encouraged.
Hours: 19.5 hours per week (Monday to Sunday, rota basis)
Requirements
We're looking for someone who is:
- Passionate about delivering outstanding customer service
- Comfortable using till systems and handling cash/card payments
- Able to multitask and remain calm in a busy environment
- A proactive, flexible, and reliable team player
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Desirable Skills & Experience:
- Previous experience in a customer-facing role in leisure, fitness, or community service settings
- Hospitality or retail experience delivering customer excellence
Benefits
We want you to love coming to work, feeling healthy, happy, and valued. That's why we've developed a benefits package to support you:
- My Staff Shop – Access to discounts on cinema tickets, travel, high street e-vouchers, gift cards, days out, leisure activities, and daily spending
- Discounted Staff Memberships (including family members)
- Incremental holidays
- Employee Assistance Programme (24/7 confidential counselling support)
- Company pension
- Various insurance and savings schemes
- Financial advice
- Cycle-to-work and car leasing tax-efficient schemes (salaried staff only, depending on earnings)
- Fully funded training and career progression opportunities in a team-focused environment
Closing date: 17th July 2026 Salary: Up to £12,922 per annum
Freedom Leisure is proud to be an equality opportunities employer.
We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.
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