Receptionist (Part Time)

Nottingham Forest Football Club Receptionist Opportunity Salary: Please state your expectations within your application

Role Overview

Contract: Full-time (16 hours weekly, Monday & Tuesday) Location: The City Ground, Nottingham, NG2 5FJ Department: Executive Services Reports to: Executive Services Manager Closing Date: 9th July 2026

As the first point of contact for visitors, you’ll oversee the reception area, ensuring a warm, professional, and efficient experience while adhering to health and safety protocols. This role is critical in making a lasting impression on guests.

Key Perks

✅ Priority access to events at The City Ground ✅ Employee Assistance Programme ✅ Discounts on high-street retailers and gym memberships ✅ Concessionary shop discounts ✅ Free on-site parking

Key Responsibilities

• Guest Reception:
  • Greet visitors and manage signing-in procedures with accuracy.
  • Provide clear health and safety briefings for all attendees.
• Telephone & Digital Communication:
  • Handle calls, screen enquiries, and direct them appropriately.
  • Manage reception inbox (emails) efficiently and professionally.
• Security & Operations:
  • Uphold security protocols (e.g., signage, access).
  • Distribute incoming mail/parcels and coordinate queries between departments.
• Area Maintenance:
  • Preserve a clean, organised, and welcoming reception space.
  • Confirm toilet hygiene and amenities (e.g., refreshments) are available.
• Front-Desk Support:
  • Act as the primary point of contact for in-person and internal requests.
• Ad-hoc Duties:
  • Support safeguarding policies (e.g., FA Enhanced DBS check publication required).