PortmanDentex
Receptionist & Patient Coordinator
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Job Description
Are you a Receptionist / Patient Coordinator looking for a change? Or maybe you work in a similar role and are looking for a new challenge? If so, we’ve got a vacancy in our welcoming reception team at Lincoln Orthodontics in Lincoln - read on to find out more.
Full-time hours available, 40 hours per week over 5 days
Competitive hourly rate of £12.88p/h
Typical shifts are Monday to Friday
Convenient high street location with free parking included
Close-knit, established team, delivering dental care for the best patients in Lincoln.
About You
We’d love to receive your application to our Receptionist vacancy if you have the following skills and experience:
- Previous front of house Reception experience (ideally within a dental or healthcare setting, although this isn’t a must-have)
- A positive attitude, empathetic and well-organised
- Great communication skills, with a passion for delivering great service and building strong relationships with both colleagues and patients
Patient Coordinator
Responsible for managing new patient enquiries, converting referrals into booked consultations, and guiding patients through their journey from initial contact to consultation. Supports treatment coordination by discussing treatment plans, following up with patients, and providing cover for the Treatment Coordinator when needed. Requires excellent communication, organisational, and customer service skills, with the ability to use practice management systems and work effectively both independently and as part of a team.
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What Do You Get in Return?
In addition to our competitive hourly rate, our benefits package also includes:
- Wellbeing Support: 24/7 Employee Assistance Programme and GP service plus an in-house Mental Health First Aider programme
- Additional Reward: bonus scheme based on practice performance
- Extra Leave: Birthday off and option to buy 3 more days
- Family Support: Enhanced maternity/paternity leave
- Financial Security: Contributory pension scheme
Who Are We?
PortmanDentex is a leading dental group where your skills and ambitions make a real difference. We support over 370 practices across the UK and Ireland. We’re united by a passion for great dentistry, putting patients first and helping each other grow both at work and beyond.
Application Process
When you click apply, we’ll just need your CV and contact details, along with the answer to four quick questions and your application will be complete! You’ll get a response as quickly as we can, whatever the outcome of your application.
Ready to join us? Click apply to take the next step in your career.
#LI-KF1
Key Responsibilities
Reception Duties
- Greet and welcome patients in a professional and friendly manner
- Manage incoming calls, emails, and general enquiries
- Schedule and confirm appointments efficiently
- Maintain a clean, organised, and welcoming reception area
- Handle patient records in line with confidentiality and data protection policies
- Process payments and manage daily financial transactions
Patient Coordinator Duties (New Patients)
- Act as the first point of contact for all new patient enquiries
- Respond to dental referrals and convert enquiries into booked consultations
- Provide clear and informative communication about treatments and services
- Build rapport with patients and ensure a smooth onboarding experience
- Manage patient journeys from initial contact through to consultation
- Provide cover for the Treatment Coordinator during leave or absence
- Assist with treatment discussions, planning, and patient follow-ups
- Support patients in understanding treatment options and next steps
- Help manage treatment schedules and ensure continuity of care
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Requirements
- Previous experience in a dental, healthcare, or customer service environment (preferred)
- Excellent communication and interpersonal skills
- Strong organisational and multitasking abilities
- Confident using practice management systems and general IT software
- Ability to work both independently and as part of a team
Additional Information
We are an equal opportunity employer and value diversity, equity and inclusion in our workplace. We are committed to creating an environment of mutual respect and are dedicated to providing equal employment opportunities regardless of race, religion or belief, sex, sexual orientation, gender reassignment, pregnancy or maternity, marital or civil partner status, disability, age, or nationality.
Contract Type: Permanent
PortmanDentex Location: Lincoln - Lincoln Orthodontics
Vacancy Type: Other Practice Role
Department: Practices - Orthodontics
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