University College London Hospitals NHS Foundation Trust
Receptionist
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Receptionist at University College London Hospitals NHS Foundation Trust (UCLH)
As a Receptionist at University College London Hospitals NHS Foundation Trust (UCLH), you will play a vital role as the first point of contact for our patients and visitors. You’ll provide a warm welcome, deliver exceptional customer service, and support clinical and administrative teams to ensure a smooth patient journey.
Responsibilities
- First Point of Contact: Greet patients and visitors, manage a busy reception area, and handle a range of enquiries both in person and by phone or email.
- Patient Registration and Check-in: Register patients, check them in for appointments, update electronic health records accurately, and support the coordination of busy outpatient clinics.
- Issue Resolution: Proactive in spotting and resolving issues that could affect patient flow or clinic outcomes — for example, rescheduling appointments, escalating delays, or resolving booking discrepancies.
- Support and Liaison: Support patients who need reassurance or additional assistance, and liaise closely with clinical and administrative colleagues to keep services running smoothly.
- Additional Duties: Arrange interpreters and transport when required, maintain confidentiality at all times, and contribute to continuous improvement by suggesting practical solutions to everyday challenges.
- Flexibility and Teamwork: Provide support across different areas within your department as needed.
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About UCLH
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
Our Sites
We provide first-class acute and specialist services across eight sites:
- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
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Our Specialisms
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
Sustainability
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Contact
For further details / informal visits contact:
- Name: Tessa Glass
- Job title: Service Manager
- Email address: t.glass@nhs.net
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