Royal United Hospitals Bath NHS Foundation Trust
Receptionist - Respiratory Outpatients
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Job Overview
A vacancy has arisen for a part-time receptionist (30 hours per week) in our Respiratory Outpatients Department at the Royal United Hospitals NHS Foundation Trust in Bath.
We are looking for a friendly, enthusiastic, and proactive Receptionist(s), with exceptional multi-tasking and communication skills to assist in covering a busy reception area.
We are looking for candidates who have good computer skills, a cheerful and proactive approach, and multi-tasking skills due to ever-changing priorities. An approachable, professional person with exceptional organisational skills and the ability to learn would suit this post.
Main duties of the job
As a key member of the outpatient team, you will work on the front reception desk alongside a Healthcare Assistant (HCA), providing a welcoming, professional, and compassionate service to patients and visitors. Many of the patients attending the department may be undergoing investigations for a potential cancer diagnosis or living with a life-limiting condition, so empathy, sensitivity, and excellent communication skills are essential.
Your responsibilities will include:
- Managing patient information on the hospital Patient Administration System (Millennium)
- Booking and coordinating appointments
- Handling telephone enquiries from patients, GPs, and other healthcare professionals
- Arranging patient transport
- Undertaking a range of administrative duties to support the smooth running of the service
Working for our organisation
We are proud to be part of BSW Hospitals Group - a formal partnership between the Royal United Hospitals Bath NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust, and Salisbury NHS Foundation Trust. With a combined workforce of over 17,600 colleagues, and a budget of 1.6 billion, the Group is united by a common purpose to deliver the best possible care to over 1 million people.
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We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience, and outcomes, improving the experience of our colleagues, and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities, and our partners.
By working together, we make a real difference for our patients, each other, and our community. Every role matters in delivering the exceptional, person-centred care we’re proud of.
We’re committed to a compassionate, inclusive culture where kindness is championed, differences are valued, and diversity makes us stronger.
We want to support you to thrive, taking your career to its full potential. We prioritise staff wellbeing – and yes, we even have a pool!
Discover what it’s like to live and work in Bath, explore our RUH staff benefits, and learn how we’re building healthcare for the future through the Dyson Cancer Centre and our commitment to research.
Detailed Job Description And Main Responsibilities
We are looking for someone who is highly organised, customer-focused, and able to work effectively in a busy environment. Flexibility is important, as you will be expected to provide cover for reception colleagues during periods of annual leave and unexpected absence.
Please See The Job Description For More Details.
Person specification
Knowledge and skills
Essential criteria
- Customer Service skills
- Computer skills e.g. proficient use of Microsoft products e.g. Outlook, Word, Excel
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Desirable criteria
- Use Millennium to book appointments
- Previously worked in a healthcare environment
Personal qualities
Essential criteria
- Ability to work independently and as part of a team
Please note - Due to recent changes in UK immigration and visa rules, applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visas) should review the eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview - GOV.UK
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
This vacancy may close early if we receive a high number of applications. We strongly encourage you to complete and submit your application in good time to ensure it can be considered.
Documents to download
Further details / informal visits contact
- Name: Linzi Saunders
- Job title: Lead Receptionist
- Email address: lindseysaunders1@nhs.net
- Telephone number: 01225 821923
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