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Job Profile
Our reception team play a key role in providing a quality first impression for both FigFlex Offices and for the overall building.
The focus of a receptionist is to provide exemplary customer service and client satisfaction to both current and prospective clients, as well as working alongside the Centre Manager to drive the business, meeting the expectations and requirements of our clients, building tenants and FigFlex Offices.
We are currently looking for a Receptionist to join our successful team in Swindon, in a full-time permanent basis.
Role Responsibilities
Sales and Marketing
- Ability to cover viewings in exceptional circumstances (full training on products to be provided)
- Ensuring full product and service knowledge.
- Actively promoting Additional Services and Short Stay Bookings such as: Meeting Rooms, Co-Working, Connectivity, Catering, Printing, Postage, etc.
Customer Service
- Providing a world-class front-of-house service to both the building occupiers and FigFlex business centre clients
- Involvement in client move-in/out procedures and completion of associated paperwork.
- Ability to maintain a professional and customer-obsessed culture.
- Ensure preparation and maintenance of all client files/records.
- Handling client enquiries and acting in a timely fashion, overseeing the team dealing with day-to-day administration.
- Facilitating the set-up of client’s connectivity and telephony systems, providing support where necessary in conjunction with FigFlex Offices chosen providers.
- Ensuring reception and all communal areas are welcoming, clean, and tidy, safe, and professional at all times.
- Ensuring all meeting/training rooms are to a high standard in all areas of the provision, and all members of the team are fully trained in the AV equipment to assist clients/customers.
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Maintaining Standards
- Ensure all security procedures are always maintained such as Contractor/Visitor Sign-In Sheets
- Conducting regular checks of FigFlex Offices and Building areas to ensure they are well-presented and ensuring issues/defects are reported through the correct channel and updates chased until resolved.
- Ensuring consumables are well stocked at all times in FigFlex Offices Business Lounges/Kitchens
- Adhere to all company policies and procedures.
Finance
- Liaise with the financial controller for matters relevant to payments.
- Liaise with client/financial controller on invoice queries.
- Check delivery notes against supplier invoices.
- In liaison with the financial controller, escalating payments from clients in line with procedure.
- Have an understanding and awareness of business policy/procedure for any non-payment or late payments.
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Competencies for the role
- Excellent communication and interpersonal skills
- Basic knowledge of Microsoft systems (Outlook, Excel, Word)
- Ability to use other computer systems (Technology Within, Qube)
- Positive personality and can-do solution-focused approach to problem-solving
- Relevant experience in a customer-facing role
- Relevant experience in the serviced office or office repletion role highly desirable but not essential
- Ability to work with little supervision and on own initiative.
- Team player and ability to plan, prioritize, and implement workload.
- Full training will be provided on product/service knowledge and technical aspects of the role.
Company Benefits
- 25 Days Holidays, plus bank holidays
- Modern offices
- Market Competitive Salary
- Company Pension
- Sick Pay
- Company Events
- Healthcare
If you are interested in this exciting opportunity and you want to find out more, please click 'Apply' and send us your up-to-date CV.
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