gtd healthcare
Receptionist - Simpson Medical Practice
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Gtd Healthcare
Receptionist - Simpson Medical Practice
The closing date is 02 August 2026
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Job Summary
gtd healthcare is one of the largest, not-for-profit, NHS commissioned primary and urgent care providers in North West England. An excellent opportunity has arisen for two Receptionist to join Simpson Medical Practice on a part time basis.
Simpson Medical Practice is located in Moston, Manchester, it has a list size of approximately 5500 patients and is open Monday to Friday from 08:00 to 18:30. There may be occasions when cross site working is requested at our sister practice, Charlestown Medical Practice.
The successful candidate will be friendly, confident, resilient, flexible, have well developed team work, communication, organisational and customer service skills. Experience of working in a GP Practice and using Emis Web & docman would be desirable but not essential.
We are keen to develop and support staff to excel their career aspirations whilst making a positive difference to patients and the community. We put our people at the heart of everything we do. We are a values driven organisation and we are passionate about providing the best possible healthcare for our patients.
Please note, interviews will be held on Monday 10th August 2026 at gtd healthcare Head Office based in Denton.
Main duties of the job
- Welcome and receive all patients and visitors to the Practice.
- Assist and direct patients to the appropriate healthcare professional/service.
- Process all requests for appointments, visits and telephone consultation/triage ensuring all calls are directed to the appropriate healthcare professional.
- Project a positive and friendly image to patients and visitors either in person or on the telephone.
- Complete new registration procedures and ensure accurate recording of details at all times.
- Receive and make telephone calls as required. Divert calls and take messages ensuring accuracy of detail and prompt appropriate delivery.
- Action repeat prescription requests.
- Provide test results to patients.
- Facilitate effective communication between patients, staff, secondary care and other associated healthcare agencies.
- Act as a chaperone for general examinations if requested.
- Maintain a general overview of the reception area and take appropriate action to manage difficult/aggressive patient behaviour or those whose illness/condition worsens while waiting to be seen.
- Deal with general enquiries and explain procedures as requested.
For further details, please refer to the attached job description.
About Us
At gtd healthcare, we do things differently. Our not-for-profit ethos and commitment to innovation offers patients the best experience possible and a unique opportunity to transform services.
We are committed to developing and supporting our people to achieve their career aspirations while making a positive impact on patients and the wider community. Our values drive everything we do, with our people at the heart of delivering the best possible healthcare.
Benefits Package
As an employee of gtd healthcare, you will be able to take advantage of our benefits package, including:
- working for a values-led organisation;
- Real living wage employer;
- supporter of the Greater Manchester Good Employment Charter;
- access to Stream, which provides flexible, on-demand access to stream your pay during the month;
- salary sacrifice car benefit scheme;
- 30 days annual leave, rising to 32 after five years of continuous service;
- flexible pension benefits, including NHS pension scheme;
- flexible working hours and policies;
- family friendly and carer policies;
- opportunities to apply for innovation and quality awards;
- access to gtd healthcare wellbeing initiatives;
- opportunity to become part of an employee owned organisation;
- gtd healthcare social and fun activities;
- cycle to work scheme;
- eyesight vouchers;
- NHS staff discounts, a free Blue Light Card and Health Service Discounts;
- access to an employee assistance programme.
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Details
Date posted
17 July 2026
Pay scheme
Other
Salary
£26,300 a year
Contract
Permanent
Working pattern
Part-time, Job share
Reference number
U0061-26-0088
Job locations
Simpson Medical Practice
361 Moston Lane
Manchester
M40 9NB
United Kingdom
Job Description
Job responsibilities
Reception Duties
- Welcome and receive all patients and visitors to the Practice.
- Assist and direct patients to the appropriate healthcare professional/service when they arrive at the Practice.
- Process all requests for appointments, visits and telephone consultation/triage ensuring all calls are directed to the appropriate healthcare professional and ensuring careful and accurate recording of details at all times.
- Project a positive and friendly image to patients and visitors either in person or on the telephone.
- Explain Practice arrangements and formal requirements to new patients wishing to register and those seeking temporary registration ensuring all registration procedures are completed.
- Complete new registration procedures and ensure accurate recording of details at all times.
- Receive and make telephone calls as required. Divert calls and take messages ensuring accuracy of detail and prompt appropriate delivery.
- Action repeat prescription requests and ensure they are ready for collection by the patient within 48 hours.
- Provide test results to patients on advice from the GP or Nurse.
- Accept payment and issue receipts for private (non general medical services) services.
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
- Act as a chaperone for general examinations if requested following appropriate training.
- Maintain a general overview of the reception area and take appropriate action to manage difficult/aggressive patient behaviour or those whose illness/condition worsens while waiting to be seen.
- Deal with general enquiries and explain procedures as requested.
- Offer general assistance to the Practice team.
Clerical/Administration
- To have a thorough knowledge of all Practice procedures and protocols and know where to access them for reference adhering to them at all times.
- Ensure adherence at all times to the requirements of the Data Protection Act.
- Maintain and monitor Practice appointment system.
- Process all incoming and outgoing mail.
- Action information received.
- Undertake Choose and Book appointments as requested.
- Action, retrieve and accurately re-file patient notes and records as required.
- Ensure correspondence, reports, results etc. are filed/scanned promptly in the correct patient record and are available when patients are seen.
- Action notes from GPs for individual patients using the Practice clinical system.
- Enter and code specific data from Consultant letters, and other correspondence.
- Summarise new and existing patient notes following appropriate training.
Premises
- Open up premises at the start of the day, if first to arrive, de-activate the alarm make all necessary preparations to receive patients for the opening time of the Practice.
- When last to leave premises at the end of the day, ensure that the building is totally secured, telephone diverted to Out of Hours number, internal lights are switched off and the alarm activated.
- Clear and re-stock consulting rooms as required.
- Ensure the reception area, notice boards and leaflet racks are tidy and free from clutter and obstructions.
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Job Description
Job responsibilities
Reception Duties
- Welcome and receive all patients and visitors to the Practice.
- Assist and direct patients to the appropriate healthcare professional/service when they arrive at the Practice.
- Process all requests for appointments, visits and telephone consultation/triage ensuring all calls are directed to the appropriate healthcare professional and ensuring careful and accurate recording of details at all times.
- Project a positive and friendly image to patients and visitors either in person or on the telephone.
- Explain Practice arrangements and formal requirements to new patients wishing to register and those seeking temporary registration ensuring all registration procedures are completed.
- Complete new registration procedures and ensure accurate recording of details at all times.
- Receive and make telephone calls as required. Divert calls and take messages ensuring accuracy of detail and prompt appropriate delivery.
- Action repeat prescription requests and ensure they are ready for collection by the patient within 48 hours.
- Provide test results to patients on advice from the GP or Nurse.
- Accept payment and issue receipts for private (non general medical services) services.
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
- Act as a chaperone for general examinations if requested following appropriate training.
- Maintain a general overview of the reception area and take appropriate action to manage difficult/aggressive patient behaviour or those whose illness/condition worsens while waiting to be seen.
- Deal with general enquiries and explain procedures as requested.
- Offer general assistance to the Practice team.
Clerical/Administration
- To have a thorough knowledge of all Practice procedures and protocols and know where to access them for reference adhering to them at all times.
- Ensure adherence at all times to the requirements of the Data Protection Act.
- Maintain and monitor Practice appointment system.
- Process all incoming and outgoing mail.
- Action information received.
- Undertake Choose and Book appointments as requested.
- Action, retrieve and accurately re-file patient notes and records as required.
- Ensure correspondence, reports, results etc. are filed/scanned promptly in the correct patient record and are available when patients are seen.
- Action notes from GPs for individual patients using the Practice clinical system.
- Enter and code specific data from Consultant letters, and other correspondence.
- Summarise new and existing patient notes following appropriate training.
Premises
- Open up premises at the start of the day, if first to arrive, de-activate the alarm make all necessary preparations to receive patients for the opening time of the Practice.
- When last to leave premises at the end of the day, ensure that the building is totally secured, telephone diverted to Out of Hours number, internal lights are switched off and the alarm activated.
- Clear
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