AccorHotel
Receptionist Supervisor (F/M/X)
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Receptionist Supervisor (F/M/X)
Receptionist Supervisor - TRIBE, London
About TRIBE
We’re seeking a Receptionist Supervisor to join our TRIBE community as we redefine hospitality in London. Our groundbreaking TRIBE hotel—launched in summer 2022—blends bold, modern design with mainstream functionality, delivering a high-end experience at an accessible price. Think "Everything you need, nothing you don’t".
Core to our ethos is authenticity, stress-free service, and crafting unforgettable yet effortless moments for guests. As a Receptionist Supervisor, you’ll shape this experience with your curiosity, care, and no-nonsense attitude.
The Role: What You’ll Do
- Lead by example: Maintain an upbeat, solution-driven attitude even when problems arise.
- Guests first: Manage arrival/departure processes, ensuring procedures are followed flawlessly.
- Team responsibility:
- Supervise daily operations, upholding SOP compliance.
- Train, direct, and coach the front desk team.
- Address issues with a solution-focused mindset.
- Guest interactions:
- Handle in-house requests, documenting feedback meticulously.
- Validate correct billing and guest pricing per strategy.
- Ensure Comfortable from Accor (points system) is accurate and timely.
- Service excellence:
- Answer phone calls promptly and efficiently.
- Escalate maintenance issues and verify resolution.
- Preserve a spotless, welcoming public/back-of-house environment.
- Collaborate across all hotel teams and partners to elevate guest satisfaction.
- Emergency readiness: Join crisis and fire safety teams.
- Desk ownership: Keep the reception area tidy and professional.
- Duty coverage: Step into second-in-command roles when the Guest Service Manager/AFOM is absent.
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What We’re Looking For
We prioritise attitude over experience—here’s what we seek:
- A natural helper, exuding confidence and warmth, someone guests would happily chat with.
- Essential: Prior experience as a receptionist or similar role.
- Passion for hospitality—whether hosting, serving, or designing it.
- A positive impact mindset: Make interactions leave lasting impressions.
- No ego: We learn, adapt, and ship. Emergency-lift camaraderie included.
- Core skills:
- Proven proficiency with Micros Fidelio Opera.
- Eagerness to embrace new challenges, experiment, and pivot.
- Ability to thrive in a fast-paced, creative environment.
- Leadership DNA:
- Hands-on team manager: Inspire others with enthusiasm and inclusivity.
- Corporate courage: Think entrepreneurially, turn to things, and innovate nimbly.
- Superpower: You’re the authentic you—courageous, guest/colleague centric, and fearless.
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Why Join TRIBE?
- Shape an innovative brand with first-mover potential in London’s evolving hospitality scene.
- Be part of Accor—a global pioneer shaping tomorrow’s travel.
- Break the mould in a workplace that thrives on creativity + execution.
- Earn from a team passionately invested in world-class experiences.
- Package intentionally designed for growth: Competitive rewards + unlockable development paths.
- Join a family—where hard work, support, and fun matter equally.
We can’t wait to welcome you to the TRIBE!
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