Bamford Collection
Receptionist, The Bell (Part Time)
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Daylesford Stays - a part of The Bamford Collection
We provide experiences that embrace luxury escapism: understated elegance, indulgence and nurture.
SALARY: £12.89 per hour + TRONC, paid weekly.
HOURS: 20 hours per week
ABOUT US
The Bell in Charlbury is a laidback yet sophisticated modern British pub settled in a 17th Century Cotswolds building. Known as a hidden gem, it offers a warm, family-friendly space that opens into a dining experience focused on quality.
With 13 beautifully appointed rooms and visually stunning food with vibrant organic seasonal ingredients from Daylesford Farm, The Bell combines comforting dishes with culinary flair. Deeply rooted in the community, it regularly hosts events and workshops in collaboration with local organisations.
Under the guidance of Nathan Walker-Unwin: an integral figure in the opening of two acclaimed Daylesford pubs, The Bell fosters a culture where every team member is valued and every guest is welcomed like family.
ABOUT THE ROLE
We’re looking for enthusiastic and friendly, part-time Receptionist to join our team at The Bell in Charlbury.
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This is a fantastic opportunity to be the welcoming face of our pub with rooms where no two days are ever the same.
From greeting guests and managing reservations to supporting our busy front-of-house team, you’ll play a vital role in making sure every visitor enjoys a seamless and memorable experience.
YOUR RESPONSIBILITIES
- To be a consistently friendly and professional point of contact to all guests, following protocols with contact over the phone, via email and face to face.
- To anticipate guest needs and go above and beyond in assisting with requests. Being proactive in your approach to your work at all times.
- Support Front of House and be an all-rounder for guest services.
- To build an in-depth knowledge in operating a range of systems including our PMS (Opera), & other systems used within the business including, but not limited to, ResDiary, MindBody and Microsoft Office.
SKILLS AND REQUIREMENTS
- Exceptional communication skills with a warm and approachable manner.
- A proactive approach to delivering luxury-level customer service.
- Strong time management and organisational skills, with the ability to prioritise in a busy environment.
- A valid UK driving licence to support with guest services team.
- Confident using Microsoft Office.
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PERKS AND BENEFITS
- Discounts: Enjoy a range of discounts on our products, treatments, and dining experiences from day one.
- Volunteering Days: One paid day per year to volunteer with a charity of your choice.
- Private Medical: Subsidised private medical insurance through Bupa.
- Pension Scheme: Pay up to 9 percent of your salary into your pension each month with a 4.5 percent contribution from us.
- Life Assurance: Cover equivalent to one year of your annual salary.
- Mental Health Support: 24 hour access to our Employee Assistance Programme.
THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.
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