Rapport Guest Services
Receptionist
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Receptionist
We are seeking a highly professional and personable Receptionist to join the ground floor reception of one of our prestigious clients. As the first point of contact, you will play a key role in creating a welcoming, efficient, and secure environment for all visitors, employees, and contractors.
You will be part of a tightly knitted team delivering first-class guest services within a prestigious corporate environment in the Fenchurch Street area. The team works closely with building management, security, and client stakeholders to ensure seamless daily operations and an exceptional visitor experience.
Type of contract
- Full-time, Permanent
Hours
- 40 per week (Monday-Friday, shift rota basis between 7:30 AM and 7 PM)
Salary
- £32,000 per annum
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main Responsibilities
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Client Care
- Stand to greet all guests/visitors, ensure eye contact is made and provide a warm welcome.
- Escort guests where required, ensuring smooth transitions between team members at each stage of their journey.
- Aim to provide an update to any visitors waiting for verification in reception every five minutes.
- Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner.
- Maintain the necessary awareness of building facilities to advise and direct guests appropriately.
- Take full ownership of the entire reception area ensuring the highest possible standards at all times and that all issues are reported immediately.
Teamwork and Communication
- Communicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication.
- Maintain a strong awareness of business activity and communicate all updates with your team members.
- Liaise with all hosts to ensure the smooth arrival of their clients.
- Communicate to the Guest Services Manager about any new/ongoing/potential issues and complaints so that they are addressed accordingly.
- Provide assistance according to business needs e.g. lunch cover, annual leave cover etc.
- Support the training of new receptionists and complete buddy checklists accordingly.
- Take part in cross-training which covers all areas of the support team, when available.
Personal Presentation and Responsibilities
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- Maintain a professional, polite and considerate manner at all times.
- Adhere to uniform and presentation standards as per the presentation guidelines.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Be an up-beat individual with integrity and a can-do attitude.
- Be passionate about delivering great service and take responsibility for my contribution to the team.
- Have a natural warmth and energetic, engaging personality.
About Us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
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