Bespoke Hotels
Receptionist
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Bespoke Hotels – Receptionist Role
What’s in it for you?
At Bespoke Hotels, our people are our biggest asset. We focus on engagement, individual development, and long-term career pathways to help employees grow from a commercial perspective. Great hospitality begins with a happy, motivated, and engaged team, reflecting our core ‘Be-Attitude’ values.
We are committed to:
- Equal opportunities and an inclusive, creative culture
- Long-term careers with growth opportunities
- Community support and environmental responsibility
- Meaningful relationships with colleagues, guests, and suppliers
- Diversity and inclusion encouragement within teams, fostering collaboration and innovation
The Role
Job Title: Receptionist
We are seeking exceptional individuals to join our team as a Receptionist, responsible for:
- Maximising room revenues in line with company standards
- Providing efficient, courteous service to guarantee total guest satisfaction
- Managing operational and revenue-generating tasks in a busy hospitality environment
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The ideal candidate must possess:
- Strong communication and organisation skills
- An ability to prioritise tasks in fast-paced environments
- At least one year’s prior experience in a similar role in hospitality or customer-facing industry
Key Responsibilities
Guest Experience & Operations
- Stay informed about daily operations, including arrivals, departures, and special requests
- Handle guest check-ins and check-outs prompty, adhering to company standards
- Understand and meet guest requirements effectively
- Ensure all payment, till, and cash handling procedures comply with company policies
Sales & Upselling
- Maximise revenues through smart up-selling strategies, leveraging incentives and promotions
Administrative & Support Roles
- Maintain team engagement through attendance at daily meetings
- Manage customer enquiries, bookings, complaints, and requests—always with promptness, courtesy, and efficiency
- Operate telephone systems proficiently, aligned with operating and company standards
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Requirements
Essential Skills & Experience
- Experience in a hotel or customer-facing role
- Exceptional customer service skills, with strong adherence to standards
- Proven ability to make decisions in a fast-paced environment
- Excellent communication – with both colleagues and guests
- Practically proficient in telephone and computer systems
About Bespoke Hotels
Since 2000, Bespoke Hotels has grown to become the UK’s largest independent hotel group, currently managing:
- Over 9,500 hotel rooms
- Approximately 8,000 employees
- £815 million in assets
We specialise in bespoke, individualised agreements, offering:
- Specialist golfing hotels
- Award-winning spa resorts
- Stylish city-centre properties
Our portfolio includes:
- 90+ hotel management agreements across the UK
- 30 management consultancy services
- 100 sales and marketing support-only hotel contracts
We value diversity, creativity, and exceptional service—join us and be part of Bespoke’s dynamic growth!
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