LAH Property Marketing
Receptionist
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Department: Front of House
Location: Leeds
Compensation: £15,931 / year
Description
Receptionist
£15,931
Central Leeds
We have an exciting opportunity for an experienced and efficient corporate receptionist who is ready to move into a role with additional tenant event responsibilities. You will relish a challenge and be highly organised, managing contractors and providing admin support to the off-site Building Manager.
The role is based at a modern office building, ten minutes walk from Leeds station. You will deliver an exemplary tenant and visitor experience, understanding the importance of creating a community vibe in the building. You should be well presented with proven experience and confident to take ownership of this busy and varied role.
Hours and Salary
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8.00am – 5.30pm
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Alternate Wednesday’s and every Thursday / Friday.
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£15,931 pa
Key Responsibilities
Reception
- Manage and take ownership of the reception area to ensure the ambiance reflects the clients’ and tenants’ expectations
- Meeting, greeting and registering all visitors to the building, providing exceptional customer service to all
- Efficiently managing deliveries, including couriers and post
- Stock-check and re-order front of house supplies
- General administration, as required
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Building management
- You will quickly establish yourself as ‘the face of the building’ and the go to person for questions / queries
- Work closely with the off-site Building Manager – confidently reporting building issues and helping manage to resolution
- Manage contractors visiting the building to undertake regular maintenance, issuing keys as required and updating the progress / maintenance log
- Work closely with security and contractors to ensure perfect synergy to maintain both the Front of House standards and procedures
- Assisting with the door access system and BMS (training will be given)
- Produce a weekly report for key stakeholders
Tenant experience and community engagement
- Organise seasonal events for the tenants, to create a sense of community and aid enjoyment in the workplace (as and when required)
- Produce a monthly e-newsletter to update tenants on initiatives to encourage uptake and participation, ensuring content is always on brand (as and when required)
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Skills, Knowledge and Expertise
- Proven experience in a front of house reception role and are ready for a new challenge
- You have facilities management experience (desirable)
- Personable and proactive with a confident manner and able to deliver impeccable customer service
- Self-motivated and thrive in an environment where you are required to multitask
- Excellent problem resolution skills along with outstanding communication and active listening skills
- Competent Microsoft Office / App / Social Media / Canva user and willing to learn in house systems and processes
Benefits
- Contributory Pension Scheme/Life assurance
- LAH Training Academy
- Company Events
- Wellness scheme, including a 24-hour confidential helpline, virtual / telephone GP
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