Ealing Council (London Borough of Ealing)
Receptionist
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Receptionist
Reception/Business Support Officer – Permanent, Part-Time (21 Hours + 2 Weeks TTO)
Ealing Council is seeking an organised, customer-focused individual to join their welcoming team at the Ealing Education Centre (Greenford, UB6) as a Reception/Business Support Officer in a permanent, part-time role (Tuesday–Thursday, term-time + 2 weeks during school holidays).
This is an office-based, fully hybrid role offering excellent work-life balance while providing the chance to contribute to a supportive, thriving team within a dynamic education and training environment.
The Role
You will serve as the first point of contact, delivering exceptional administrative and front-of-house support to ensure smooth operations and an efficient, welcoming atmosphere for visitors, delegates, trainers, and staff.
Key Responsibilities:
- Provide a professional, friendly, and welcoming reception service for all visitors, delegates, and staff.
- Handle telephone, email, and face-to-face enquiries with consistent, high-quality customer service.
- Administer training courses, events, and room bookings via multi-system platforms, preparing venues and assisting with event/logistics support.
- Maintain accurate databases, filing systems, records, and financial transactions (e.g., purchase orders, invoices).
- Support colleagues in generating documents, reports, and correspondences.
- Lipase the venue, stocking communal areas, and ensuring presentability.
- Offer collaborative business support to enhance operational efficiency.
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What You’ll Bring
Essential Qualifications & Skills:
- Minimum GCSE standard in English and Maths (or equivalent).
- Strong written and verbal communication skills for front-of-house and administrative tasks.
- Proficiency in Microsoft Office (Outlook, Word, Excel) and digital systems for booking/record management.
- Experience in a busy customer-facing or office environment demonstrates resilience under pressure.
- Flexible, independent, and team-oriented approach with sound organisational ability.
Preferred Experience:
- Familiarity with training/event management software and venue bookings.
- Background in schools/council services (a-plus pointing to Ealing borough context).
- Commitment to equality, diversity, and accessibility as key pillars of the role.
What We Offer
Ealing Education Centre prides itself on a supportive, team-driven culture aligned with continuous improvement. This role provides:
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- Variety and skill-building in administration, customer service, and training logistics.
- Permanent part-time status with extended opportunities (school holidays) for flexibility.
- Contribution to shaping the education/mentoring landscape within Ealing’s strategic development agenda.
Eligibility & Next Steps
🔹 Must have the right to work in the UK. 🔹 Applications close 15 July 2026. To apply, complete the Ealing Council’s official form (attached role profile criteria MUST be addressed in your Supporting Statement). ⚠️ Only completed application forms will be reviewed—CVs are not accepted.
Inclusive Vacancy Note: Applications encouraged from all Ealing residents, particularly career-starters and mid-senior professionals underrepresented in council roles. All appointments assessed for merit.
Equal Opportunities Policy
Ealing Council stands committed to fairness, diversity, and an accessible working environment. For enhanced viewport adjustments, utilise our accessibility tools via host website.
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