University Hospitals Coventry and Warwickshire (UHCW) NHS Trust
Receptionist, Women's & Children
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The Women's and Children's Division
The Women's and Children's division is seeking to recruit a Band 2 receptionist to work on a part-time basis. The post is for part-time, 18 hours weekly.
Shift Pattern
- Monday - Sunday
The position covers reception at UHCW and St Cross, Rugby. It is important that you are flexible to work at either site when required.
The successful applicant will be expected to cover our maternity A&E reception, which runs 24 hours a day, 7 days a week.
The department manages in total 7 reception areas.
Responsibilities
- You will be the first point of contact for patient enquiries, and it is essential that the patient's experience begins in a professional and polite manner.
- As well as admitting patients, you will raise case notes for new-born patients.
- Provide a high-quality reception service to all users, ensuring an efficient, professional, and prompt reception and administration service is delivered at all times.
- Provide excellent patient care to ensure timely, relevant advice and assistance.
- Manage all telephone calls according to departmental standards and respond appropriately to maintain effective communication channels.
- Deal with all enquiries from patients, staff, and visitors in a courteous, efficient, and tactful manner.
- Ensure that each patient is treated as an individual and their individual needs are met. Update and ensure patient demographics are current.
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About Us
As a group in line with the Trust, we put our patients first in all that we do. We are supportive to our staff and work cohesively as a team as well as being able to demonstrate individual initiative.
We are extremely proud of our employees across our hospital sites, with high-quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognized as a Pathway to Excellence® designated organization – please click the link for further details about this prestigious award. Pathway To Excellence® - University Hospitals Coventry & Warwickshire
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
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The Trust is committed to building an organization that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential, and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity, and autonomy are promoted and are part of the organization's core values.
Important Information
- Please be advised sponsorship is not eligible for this post.
- Please be advised that interviews are proposed for 4th August 2026, face to face.
- Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Contact Information
For further details / informal visits contact:
- Name: Aneesha Paliah
- Job Title: Administration Manager
- Email Address: aneesha.paliah@uhcw.nhs.uk
- Telephone Number: 02476 966600
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