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Receptionist
Portico – Receptionist (Client Support Executive)
Company Description
Portico is defined by its unique culture—where hard work and dedication are rewarded, employees are empowered to grow, and work remains fun and engaging.
We are a diverse, inclusive family where everyone has equal opportunities to progress. We embrace difference and treat everyone with fairness and respect.
Job Description
We’re looking for a proactive, warm, and people-focused Receptionist (Client Support Executive) to be the welcoming face of our operation, based at the corporate offices of a reputable law firm.
If you thrive in a fast-paced, high-end environment and love creating exceptional client experiences, this role is for you.
As the first point of contact for all external visitors, you’ll set the tone for their entire experience. Your responsibilities include:
- Ensuring seamless, professional, and memorable interactions.
- Supporting internal teams to maintain smooth workplace operations.
Key Responsibilities
- Deliver a professional, friendly welcome to all external clients, ensuring consistent positivity.
- Build and maintain strong relationships with both visitors and internal colleagues.
- Manage room bookings and car park reservations with accuracy and efficiency.
- Support the planning, coordination, and setup of events (both internal and external).
- Go above and beyond to enhance client satisfaction and create memorable experiences.
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Working Hours & Salary
- 21 hours per week
- Rotating shifts (7am–7pm)
- Core days: Tuesday–Thursday, with flexibility for overtime on Mondays and Fridays
- Salary: £14,687 per annum
Requirements
Essential Skills & Personality
- A naturally bubbly personality and exceptional people skills to build rapport quickly.
- Confidence in juggling multiple priorities while staying calm under pressure.
- Proactive, solutions-focused approach to problem-solving.
- High communication skills and meticulous attention to detail.
- Ability to multitask and manage competing demands with ease.
- Must present a polished, professional manner for a high-end corporate environment.
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Essential Experience
- Proven experience delivering 5-star service in a busy, corporate or hotel setting.
- Previous experience in a professional, client-facing role.
- Background in a high-end corporate environment, including managing client relationships.
Additional Information
What’s in it for you?
✅ Excellent holiday allowance ✅ Pension contributions ✅ Life insurance ✅ Enhanced annual leave ✅ Recommend a Friend Bonus Scheme ✅ Thank you voucher scheme
Employee Support & Benefits
- 24-hour personal helpline for employees (counselling & support services).
- Access to Choices, our discounts & benefits platform (savings on high-street retailers, hotels, cinemas, and more).
- Training Academy offering development and upskilling opportunities.
Employment Details
- Employment Type: Permanent
- Hours Per Week: 21
- Salary: Up to £14,687 per year
Note: Revising salary discrepancy from original (£14,600 → £14,687)
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