Job Description

Responsibilities

• Provide a reception and switchboard service to all visitors, staff, and callers, maintaining an efficient, professional, and friendly service.
• Develop a knowledge of the range of Child and Adolescent Service (CAMHS) in order to locate colleagues and direct calls with minimum delay.
• Support the manager and the administrative team with general administrative functions as required.
• Project the professional image of the business through demonstrating excellent customer care in all activities.
• Meet young people, relatives, and visitors in a friendly and professional manner, assisting them with enquiries and directing or escorting them to their destination as required.
• Deal competently and discreetly with queries either face to face or via the telephone using appropriate protocols.
• Accurate message-taking and timely distribution.
• Deal with all incoming and outgoing correspondence (paper and electronic), date stamping and ensuring incoming post is distributed.
• Be competent in the use of the photocopier and other office equipment.
• Maintain adequate supplies of forms and paperwork used within the Unit.
• Process new files and maintain clients' notes and records as appropriate using current Patient Administrative Systems.
• Maintain building/staff information in support of the Site Responsible Officer.
• Manage electronic room booking system for the Unit.
• Keep the reception/waiting areas tidy and ensure notice boards are up to date i.e. by removing out-of-date information and any damaged or soiled items.
• Provide cover for other administrative staff in their absence or as required by the administration manager.
• Ensure that statutory/mandatory training compliance is maintained.
• Undertake any other duties as and when required.
• Acts in ways that support the Trust’s values and ethos, being aware of equality and diversity. Treat everyone with whom you come into contact with dignity and respect.
• Work constructively and flexibly with colleagues.