Lancashire Teaching Hospitals NHS Foundation Trust
Receptionist/Clerical Officer - Outpatient Appointments
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Do you have a passion for people? Are you motivated by contributing to the delivery of excellent patient experience? If so, this is the job for you!
We are looking for an enthusiastic and highly-motivated individual to join our reception team at Royal Preston Hospital.
Role Overview
As an Outpatient Receptionist/Clerical Officer, you will provide front of house service to all visiting outpatients, while playing a key role in the provision of Outpatient Appointment Booking Services.
What We Offer
- Full induction
- In-house training
- Great development opportunities
Your Responsibilities
- Provide efficient and effective outpatient reception and appointments service
- Adherence to Trust protocols, ensuring confidentiality and integrity
- Deal with all aspects of the outpatient appointment function on the Trust’s computerised patient record system (QCPR)
- Participate in the virtual receptionist process, activating outpatient appointments, updating patient demographics, and out-coming clinic attendance
- Support the ongoing Outpatient Digitisation process
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Skills and Knowledge
- Multi-skilled following training
- Full understanding and working knowledge of various reception areas and the basic functionality of clinics covered
Working Hours
Core hours of work are between 8am - 5pm Monday to Friday. Occasional 12pm-8pm shift to cover evening clinics. Willingness to work across both sites (Preston and Chorley) according to the needs of the service.
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Why Join Us
- Be part of a team of 10,000 dedicated professionals
- Contribute to delivering quality services to our patients
- Help look after 370,000 people in our local area and provide specialist care to 1.5 million people across Lancashire & Cumbria
- Access to varied development opportunities
- Meet new people and learn new skills
- Make a genuine difference to support our patients & staff
Contact Information
For further details or informal visits, contact:
- Name: Marieann Crompton
- Job Title: Service Manager (Booking & Outpatient Reception)
- Email Address: marieann.crompton@lthtr.nhs.uk
- Telephone Number: 01772 522240
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