University College London Hospitals NHS Foundation Trust
Receptionist/Pathway Assistant
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The Pathway Assistant Role
The Pathway Assistant role is an exciting opportunity to join our administration team in the Endoscopy Unit which provides first class administration and reception services to the Division. As part of the Patient Pathway team, the Pathway Assistant/Receptionist plays a key front-facing administrative role within the GI Physiology Unit, providing a professional and welcoming reception service to patients, visitors, and staff.
The role involves acting as the first point of contact within the department, ensuring patients are greeted courteously, enquiries are handled efficiently, and the reception area runs smoothly on a daily basis.
Key Responsibilities
- Tracking patients through their care pathways
- Processing clinical correspondence in a timely manner
- Providing essential administrative support to the Clinical team and wider multidisciplinary team to help maintain an organised and efficient service
- Answering telephone calls, responding to patient and staff enquiries
- Managing reception duties
- Updating patient information
- Supporting the day-to-day administrative functions of the GI Physiology Unit
- Providing general administrative support to the clinical, management, and administrative teams to ensure the smooth running of the department
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Requirements
- Previous administration experience
- Experience of working in an NHS organisation or a desire to work within a healthcare organisation
- Ability to communicate with a range of patients and colleagues
- Excellent team working, negotiation, and organisation skills
- Commitment to helping deliver excellent patient care
Benefits
- Excellent development opportunities for administration staff both within the Division and across the organisation
About Us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
Our Services
We provide first-class acute and specialist services across eight sites:
- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
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Our Specialties
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal, and oral disease. It has world-class support services including critical care, imaging, nuclear medicine, and pathology.
Our Commitment to Sustainability
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Contact Us
For further details or informal visits, contact:
- Name: Mushleh Ahmed
- Job Title: Service Manager
- Email Address: Mushleh.ahmed@nhs.net
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