CRS
Recoveries Executive
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Recoveries Executive
Salary
£30K - £32K basic + company benefits and performance related bonus
Location
Windsor, office based Mon – Fri (Parking paid for by company)
My client is a profitable scaling lender based in the heart of Windsor. After 7 years of trading, they have a fantastic brand reputation for quick, streamlined and flexible lending for SME businesses across the UK looking to scale.
After a large investment round & the lending book scaling 2X in 2025, they are now focusing on growth. It is an exciting high energy environment to work in – offering great learning & development opportunities and a fun but productive working environment.
As the lending book grows, we need to ensure all our customers stick to the repayment plans and therefore we are looking for a proactive recoveries executive to join the close-knit team of 2. You will work on a portfolio of customers who may be falling behind in repayments, to build a plan which allows them to get back on track.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Responsibilities
- Oversee all open loans within your allocated collections portfolio to ensure all payments are up to date. These cases will have been passed over from credit control after 1 missed payment so it is your role to work with the customer and find a new payment strategy which works for all parties.
- Work closely with customers to find out why a payment has been missed & find a new plan for the customer e.g. week delay / longer time period with larger payments / weekly payments rather than monthly.
- Build relationship with customer so you have trust & honesty in your conversations – use your instinct on if phone, email, text etc is suitable.
- Conduct in-depth online research e.g. Companies House / social media to give you any insight into why the business may have missed payment.
- Daily checks for payments within your portfolio ensuring bank transfers are flagged against all accounts on our internal systems.
- Responsible for answering any customer queries which come into the credit control inbox.
- Work with legal 3rd parties once our internal recoveries process has been exhausted to find a new plan for repayment as an escalation point.
- Have a flexible attitude to assisting with other open loan accounts, should cover within your team be required.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Prior Experience
- Minimum 1 year experience in a B2B environment with customer service, collections, recoveries or credit control.
- Experienced in building relationships with customers via the phone – good communicator and rapport builder.
- Happy to liaise with customers in difficult scenarios to find a solution which works for all parties.
- Analytical mindset – confident using Excel and inputting data into internal systems after training.
- Understanding of recoveries / litigation with 3rd parties would be ideal.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location