Waythrough
Recovery Coordinator/Family Worker
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Recovery Coordinator/Family Worker - Hybrid Role
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Location: HMP Frankland, Durham, DH1 5YA
Working Hours: 37 hours per week
Shifts: Monday to Friday 08:00am - 16:00pm (30 min early finish on a Friday)
Contract Type: Permanent
Salary: £25,877.80 - £34,240
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
About The Role
Working as part of a team to provide collaborative recovery planning case management to support substance users (drug and alcohol) across all stages of an individual’s recovery journey, from assessment and engagement through to sustained recovery and volunteering through accredited peer mentorship.
Supporting families and significant others in collaboration with the people who use our service to reconnect with or strengthen their relationships and gain a better understanding of recovery and the impact on their relationships.
The Recovery Coordinator/Family Worker will support service users across all stages of custody including transition planning for transfer or release back into the community collaborating with partner agencies to ensure an effective continuation of care.
This role is based within a Category A prison, supporting adult men with complex needs. We welcome applications from people of all backgrounds. We particularly welcome applications from men to help increase representation within the team. All applicants will be considered fairly based on their skills, experience and suitability for the role.
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What you will do
- Manage a service user caseload, devising, implementing, and reviewing on-going recovery plans and treatment, liaising closely with the full range of workers and skills within the service team, including family members and significant others as appropriate.
- Conduct strength-based triage/screening assessments and comprehensive assessments with service users.
- Collaborate with partner agencies to undertake shared assessments, key working, and interventions to promote individual service user progression from engagement, through structured treatment to self-sustained recovery.
- Facilitate service user access to treatment and community resources to increase recovery and social capital, supporting service users and their families within their local community, including Community outreach and collaborative working with Community services.
- To lead effective case management for allocated service users, families and carers including on-going processes such as risk assessments, risk management plans and safeguarding assessments and plans.
- To improve outcomes for children, parents/carers, and families of service users by reducing the impact of drug and alcohol related harm on family life and promote positive family involvement in recovery. Using evidence-based interventions to address specific needs of families including parental skills, mental health and health and well-being.
- Develop and deliver quality programs and packages of work/psychosocial interventions that meet local need across both group work and one to one format. Promoting SMART Recovery and the Think Family approach.
- Identify and prevent potential harm to service users and others by following local and organisational safeguarding guidelines, including referral to and engagement with relevant safeguarding authorities.
- Support delivery of key service functions through actively participating in drug screening, duty work, access to BBV testing and immunisation service provision, community needle exchange services and the ongoing delivery of appropriate, tailored alcohol and drug harm reduction interventions.
- Promote visible recovery across the service and ensure peer support opportunities are relevant and accessible for all service users, families, and carers. Supporting families and service users during their loved one’s transition within the prison system through, where possible, planned preparation for release or transfer. This will include partnership working with Community and prison-based services.
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What you will need to succeed in the role
- Knowledge of harm reduction approaches in relation to substance misuse (where relevant to post)
- Understanding of and ability to implement interventions, including brief interventions MI, PSIs, CBT and ITEP.
- Working with models of service delivery and issues relating to recovery planning
- Working with best practice frameworks e.g. NICE, DOH, NTA, NMC, Care Quality Commission & Caldicott Standards
- Delivering 1-2-1 and group therapeutic interventions
- Ability to maintain professional boundaries and resilience whilst supporting families intensively, sometimes in stressful situations
- Working with models of service delivery and issues relating to recovery planning
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What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
- 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3× annual salary)
- Enhanced sick pay and family-friendly pay
- Birthday leave and the option to buy up to 5 extra days’ annual leave
- Professional Fee Reimbursement For Relevant Qualifications
- 24/7 online GP access and Employee Assistance Programme
- Recognition and long service awards via our Way to Go and Aspirations portals
- £500 Recommend a Friend bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
- Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
If you need adjustments or support to apply, please contact our recruitment team
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