Leisure Focus
Recreational Assistant -Newlands
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Recreation Assistant
Job Description
Job Title: Recreation Assistant
Location: Various locations of LF Trust
Reporting To: Duty Manager
Department: Operations
Job Purpose
To ensure the safety of all pool users by supervising activities, preventing accidents, and responding effectively to emergencies, while delivering excellent customer service and maintaining high standards across the leisure centre.
Key Responsibilities
Pool Supervision & Safety
- Maintain constant and vigilant supervision of the pool and surrounding areas
- Enforce pool rules and health & safety procedures
- Identify and respond quickly to potential hazards
- Carry out rescues and administer first aid where required
Health & Safety Compliance
- Follow Normal Operating Procedures (NOP) and Emergency Action Plans (EAP)
- Conduct regular poolside and facility checks
- Report and record incidents, accidents, and maintenance issues
- Ensure cleanliness and safe setup of poolside equipment
Customer Service
- Provide a friendly, welcoming, and professional service to all users
- Offer assistance and guidance to customers when needed
- Support a positive and inclusive environment
General Duties
- Assist with cleaning duties across wet and dry areas
- Set up and take down equipment for activities and sessions
- Support other departments when required
Communication & Teamwork
- Maintain effective communication with colleagues and management
- Use radios and communication systems appropriately
- Support team operations and contribute to a positive working culture
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Person Specification
Essential
- NPLQ (National Pool Lifeguard Qualification) – current and valid
- Strong awareness of health & safety
- Excellent communication and interpersonal skills
- Ability to remain calm under pressure
- Reliable and punctual
Desirable
- First Aid qualification (if not included in NPLQ)
- Previous experience in a leisure environment
- Customer service experience
Key Skills & Behaviours
- Vigilance and attention to detail
- Responsibility and accountability
- Teamwork and collaboration
- Professionalism and integrity
- Customer-focused approach
Working Hours
Flexible shifts including early mornings, evenings, weekends, and holidays
DBS
Recreation Assistant position classed as a regulated post and therefore may require a DBS Disclosure. Where the individual does not already hold a DBS Disclosure, it will be necessary for the postholder to be submitted for a DBS check.
About Us
Leisure Focus is a not for profit Charitable incorporated organisation (CIO). It has been established to work with local communities; supporting clubs, organisations and individuals to achieve their sporting and lifestyle goals. We manage each facility in a responsible way, to ensure each customer has the opportunity to access activities regardless of their race, sex, age, religion, and financial circumstances, physical or mental ability.
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Our Values (FACE)
In every role, across every site, our colleagues are the 'face' of Leisure Focus. Together, we
- Focus on the Customer
- Approach everything systematically
- Collaborate to achieve
- Exceed expectation
There are many great things about Leisure Focus. One of our strengths is that people come together from different cultures, perspectives, and experiences. We are world-class fitness experts, ensuring we at Leisure Focus have a culture where everyone is welcome. Our team members are at the heart of what we do and it’s why we’re here. We are proud to have a global inclusive workforce, with team members from all backgrounds and cultures. We are a disability confident employer, who is committed to inclusion and diversity in the workplace.
Important Note
This role involves working in a safety-critical environment. Lifeguards must remain alert, attentive, and physically capable of performing rescues at all times.
Title: Recreation Assistant
Reporting to: Duty Manager
Annual Leave: 28 days’ paid annual leave per year
Pension: NEST Auto Enrolment after 3 months service
Other benefits:
- Free gym membership for the employee and appointed person
- Discounted food and beverages on site: discounted retail items
- Career progression and development opportunities
- Training and development
- Employee assistance programme
- Free parking on site
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